FirstSource Hiring For International Voice
1 week ago
Key Responsibilities:
- Handle technical queries via inbound/outbound international calls (primarily from the UK)
- Troubleshoot hardware, software, networking, and connectivity issues over the phone
- Guide customers through step-by-step solutions using remote tools or verbal instructions
- Accurately document all interactions in CRM systems or ticketing tools
- Ensure first-call resolution (FCR) and maintain high customer satisfaction
- Escalate unresolved issues to appropriate internal teams as per the escalation matrix
- Stay updated on product knowledge, system updates, and troubleshooting techniques
Meet KPIs such as resolution time, call quality, and CSAT scores
Excellent communication and interpersonal skills
- Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
- Please bring the original physical copy of any of your identification documents for verification.
- B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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