FirstSource Hiring For International Voice

1 week ago


Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Handle technical queries via inbound/outbound international calls (primarily from the UK)
  • Troubleshoot hardware, software, networking, and connectivity issues over the phone
  • Guide customers through step-by-step solutions using remote tools or verbal instructions
  • Accurately document all interactions in CRM systems or ticketing tools
  • Ensure first-call resolution (FCR) and maintain high customer satisfaction
  • Escalate unresolved issues to appropriate internal teams as per the escalation matrix
  • Stay updated on product knowledge, system updates, and troubleshooting techniques
  • Meet KPIs such as resolution time, call quality, and CSAT scores

  • Excellent communication and interpersonal skills

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.



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