FirstSource hiring
4 days ago
Key Responsibilities:
- Respond to customer inquiries related to banking products (savings, checking, credit cards, loans, etc.) via live chat.
- Assist with transactional support, account information, online banking issues, and fraud-related queries.
- Ensure compliance with security protocols and data privacy guidelines.
- Accurately document interactions in internal CRM and banking systems.
- Escalate complex issues to the appropriate internal departments following escalation procedures.
- Maintain high service quality, empathy, and professionalism across all chats.
- Meet performance metrics including response time, resolution time, CSAT, and compliance accuracy.
Stay updated with international banking policies, product updates, and regulatory requirements.
Excellent communication and interpersonal skills
- Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
- Please bring the original physical copy of any of your identification documents for verification.
- B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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