FirstSource -Hiring For International Voice

3 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Handle inbound calls from UK telecom customers.
  • Assist with billing issues, plan upgrades, service complaints, or connection-related queries.
  • Troubleshoot common technical problems (e.g., connectivity, device settings).
  • Maintain accurate records of customer interactions using CRM tools.
  • Ensure first-call resolution and excellent customer experience.
  • Escalate unresolved issues to appropriate departments following defined protocols.
  • Meet performance targets (AHT, CSAT, FCR, Quality scores).

  • Follow telecom compliance and data protection (GDPR) guidelines.

  • Shifts -Rotational Shift

  • Experience in a call center or tech support environment

  • Knowledge of [your industry or product-specific knowledge

  • Excellent communication and interpersonal skills

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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