FirstSource hiring For International Voice

5 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

  • Handle inbound calls, emails, or chat from UK customers regarding telecom service issues.

  • Diagnose and resolve technical issues related to:

  • Broadband connectivity

  • Wi-Fi/router configurations
  • Landline and VoIP services

  • Mobile network issues (as applicable)

  • Guide customers through step-by-step technical solutions using remote tools and scripts.

  • Escalate complex issues to Level 2 or network teams as required and follow up until resolution.
  • Maintain accurate case records and customer notes in CRM/ticketing systems.
  • Provide updates on service outages, planned maintenance, or technical policies.
  • Ensure compliance with UK telecom regulations and customer privacy standards.

  • Meet individual and team KPIs, including first-call resolution, average handling time, and customer satisfaction scores.

  • Collaborate with team members and managers to meet team performance goals.

Compensation and Benefits:

  • Competitive salary with attractive incentives/commissions.
  • Performance-based bonuses.
  • Health insurance and other standard benefits.
  • Professional growth and skill development opportunities.
  • Two way cab Facilities
  • Excellent communication and interpersonal skills
  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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