FSL is Hiring

6 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Opening: Customer Service Executive

Location: Firstsource Solutions Limited

Unit-202, 2nd Floor, Block A, Brigade tech gardens

Brigade Properties Private Limited, Brookefields, Kundalahalli

Whitefield, Marathahalli, Bengaluru, Bengaluru Urban

Karnataka

Company: Firstsource Solutions Ltd

Industry: BPO / Customer Service

Employment Type: Full-time

Job Description:

Firstsource is looking for dynamic and customer-focused individuals to join our Voice and Semi-Voice Process teams. If you have excellent communication skills and a passion for delivering exceptional customer service, this is your opportunity to grow with a leading global BPO organization.

Key Responsibilities:

  • Handle customer interactions through calls (voice) and chat/email (semi-voice) channels.
  • Address customer queries, resolve complaints, and provide accurate information efficiently.
  • Maintain a high level of professionalism and empathy in all interactions.
  • Meet defined targets related to customer satisfaction, response time, and quality.
  • Ensure adherence to company policies and processes at all times.
  • Work in rotational shifts, including night shifts as per business needs.

Candidate Profile:

  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with a customer-first approach.
  • Ability to work under pressure and handle high-volume interactions.
  • Prior experience in voice or semi-voice customer support is an added advantage.
  • Freshers with strong communication skills are welcome to apply.
  • Basic computer knowledge and typing skills required.

Perks & Benefits:

  • Two-way cab facility for all employees.
  • Attractive performance-based incentives.
  • Supportive and inclusive work culture with ample growth opportunities.
  • Comprehensive training provided for selected candidates.

Walk-In Interview Details:

  • Interview Timings: Monday to Friday | 11:00 AM to 2:00 PM
  • Contact Person: HR Kanak Phone
  • Location: Firstsource Solutions Limited

    Unit-202, 2nd Floor, Block A, Brigade tech gardens

    Brigade Properties Private Limited, Brookefields, Kundalahalli

    Whitefield, Marathahalli, Bengaluru, Bengaluru Urban

    Karnataka

Important Note:

Firstsource follows a transparent, fair, and merit-based hiring process. We do not charge any fees at any stage of recruitment. Beware of fraudulent job offers. Verify through our official channels or email addresses ending in

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