Customer Support Specialist

3 weeks ago


Bengaluru, India Firstsource Full time

About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomesEducation / Qualifications:Graduate – Fresher with Arts & Science are eligibleUndergraduate – 1 Years Experience in Chat supportBE/ B.Tech graduates are not EligibleResponsibilities:- Handle customer inquiries and issues through both chat and voice channels.- Analyze transactions and customer accounts to identify potential fraudulent activities.- Investigate suspicious transactions and escalate issues to the appropriate departments.- Communicate with customers to verify transactions and resolve fraud-related issues.- Document all interactions and transactions accurately and timely.- Provide recommendations for process improvements to minimize fraud risks.- Maintain confidentiality of customer information and adhere to data protection regulations.Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ email addresses



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