Hiring For Senior CSA-salary upto 27k take Home

Position: Customer Support Associate Technical (International Voice Process)

Key Roles & Responsibilities:

As a Customer Support Associate in the Technical Voice Process, you will:

• Deliver exceptional customer support to international clients via phone calls.
• Troubleshoot and resolve basic technical issues effectively and efficiently.
• Provide product and service information clearly and professionally.
• Ensure a high level of customer satisfaction through prompt and accurate resolution.
• Maintain proper documentation of all customer interactions in compliance with internal systems and standards.
• Escalate unresolved issues to the relevant departments as necessary.
• Collaborate with internal teams to continuously improve the support process.

Candidate Requirements:

We are looking for candidates who meet the following criteria:

• Excellent verbal and written communication skills in English fluency is mandatory.
• Strong interpersonal and customer-handling abilities with a customer-first attitude.
• Prior experience in international voice-based customer support is preferred.
• Ability to understand and resolve technical queries (product or service-related).
• Comfortable working in rotational night shifts to support global customers.
• BE/B.Tech freshers with good technical knowledge and communication skills are eligible to apply.
• Basic knowledge of CRM systems, ticketing tools, or live chat platforms is a plus. FSL is Hiring Join Our Team as a Customer Support Associate Technical (International Voice Process)

Are you passionate about customer service and possess strong communication and technical skills? Here's your chance to be part of a global organization where innovation meets opportunity

Position: Customer Support Associate Technical (International Voice Process)

Location:

Firstsource Solutions Limited

Brigade Residency, Unit-202, 2nd Floor, Block A, Brigade Tech Gardens

Brookefields, Kundalahalli, Whitefield Marathahalli

Bengaluru Urban, Karnataka 560037

Job Type: Full-Time, Permanent

Shift: UK Rotational Shifts (as per international client support requirements)

Key Roles & Responsibilities:

As a Customer Support Associate in the Technical Voice Process, you will:

• Deliver exceptional customer support to international clients via phone calls.
• Troubleshoot and resolve basic technical issues effectively and efficiently.
• Provide product and service information clearly and professionally.
• Ensure a high level of customer satisfaction through prompt and accurate resolution.
• Maintain proper documentation of all customer interactions in compliance with internal systems and standards.
• Escalate unresolved issues to the relevant departments as necessary.

Candidate Requirements:

We are looking for candidates who meet the following criteria:

• Excellent verbal and written communication skills in English fluency is mandatory.
• Strong interpersonal and customer-handling abilities with a customer-first attitude.
• Prior experience in international voice-based customer support is preferred.
• Ability to understand and resolve technical queries (product or service-related).
• Comfortable working in rotational night shifts to support global customers.
• BE/B.Tech freshers with good technical knowledge and communication skills are eligible to apply.
• Basic knowledge of CRM systems, ticketing tools, or live chat platforms is a plus.

Perks & Benefits:

• Attractive and competitive salary packages
• Two-way cab facility for safe and convenient commute
• Performance-based incentives and rewards
• Exposure to international client handling and live systems
• Learning and development opportunities with career advancement potential
• Inclusive, collaborative, and vibrant work culture

Interview Process:

The selection process is designed to assess both your communication and technical proficiency:

1. AI Bot Call & HR Screening:
   
   Preliminary voice assessment and role overview by HR.
2. Assessment & Live Chat Round:
   
   Evaluation of written communication, comprehension, and basic tech handling.
3. Operations Round:
   
   Real-time assessment of voice support skills and situational response handling.

How to Apply:

Contact HR Kanak:

Email Your Resume To:

Walk-In Interview Instructions:

Interview Days: Monday to Friday

Timing: 11:00 AM 2:00 PM

Carry the following documents when you walk in:

• 2-3 copies of your updated resume (mention HR Kanak on top)
• Government ID Proof (Aadhar Card mandatory)
• Any certificates or documents supporting previous experience (if applicable)

Interview Venue:

Firstsource Solutions Limited

Brigade Residency, Unit-202, 2nd Floor, Block A, Brigade Tech Gardens

Brookefields, Kundalahalli, Whitefield – Marathahalli

Bengaluru Urban, Karnataka – 560037

Important Notice:

At Firstsource, we are proud of our ethical, transparent, and merit-based recruitment process. We want all potential candidates to be safe from recruitment fraud:

• We do not charge any fees for interviews, offer letters, or onboarding.
• All official communication will be conducted only via email addresses ending with
• Any suspicious recruitment communication should be reported to our HR department immediately.

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