FirstSource hiring For International Voice process-4.2 LPA
4 days ago
Key Responsibilities:
- Handle inbound and/or outbound voice calls from UK customers related to telecom services (broadband, mobile, landline, billing, technical issues, etc.).
- Troubleshoot service issues or escalate them to the appropriate department as required.
- Provide accurate information regarding products, plans, billing, and service upgrades.
- Maintain professional communication and deliver first call resolution (FCR).
- Document all interactions accurately in the CRM system.
- Achieve key performance indicators (KPIs) such as AHT, CSAT, call quality, and resolution rate.
Work closely with team leaders, quality analysts, and support teams for continuous improvement.
Excellent communication and interpersonal skills
- Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
- Please bring the original physical copy of any of your identification documents for verification.
- B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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