First source is hiring- International Voice/ Non voice

2 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 2,16,000 - ₹ 4,32,000 per year

Job Title: International Voice/Non-Voice Process Associate

Salary: Up to 4.2 LPA + Performance-Based Incentives

Experience: Freshers/Up to 2 years of relevant experience

Shift: Rotational Shifts (Night Shifts may apply depending on the process)

Key Responsibilities:

  • Voice Process:

  • Handle inbound and outbound customer calls for international clients.

  • Resolve customer queries, provide product/service information, and address complaints.
  • Maintain a high standard of customer satisfaction and service quality.

  • Meet individual and team performance targets.

  • Non-Voice Process:

  • Process customer requests and data through email/chat.

  • Ensure accurate and timely completion of tasks while maintaining high levels of customer satisfaction.
  • Effectively manage customer queries and escalate issues when necessary.

Key Requirements:

  • Communication Skills: Excellent verbal and written communication skills (No compromise on communication).
  • Ability to handle customer queries with patience and professionalism.
  • Strong problem-solving abilities.
  • Should be flexible and adaptable to rotational shifts (including night shifts).
  • Previous experience in an international BPO setup is preferred but not mandatory.
  • A positive attitude with a customer-first mindset.
  • Good knowledge of MS Office and other relevant tools (for Non-Voice process).

Write HR Mansi on the cv before submitting

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