First source is hiring- International Voice/ Non voice
8 hours ago
Job Title: International Voice/Non-Voice Process Associate
Salary: Up to 4.2 LPA + Performance-Based Incentives
Experience: Freshers/Up to 2 years of relevant experience
Shift: Rotational Shifts (Night Shifts may apply depending on the process)
Key Responsibilities:
Voice Process:
Handle inbound and outbound customer calls for international clients.
- Resolve customer queries, provide product/service information, and address complaints.
- Maintain a high standard of customer satisfaction and service quality.
Meet individual and team performance targets.
Non-Voice Process:
Process customer requests and data through email/chat.
- Ensure accurate and timely completion of tasks while maintaining high levels of customer satisfaction.
- Effectively manage customer queries and escalate issues when necessary.
Key Requirements:
- Communication Skills: Excellent verbal and written communication skills (No compromise on communication).
- Ability to handle customer queries with patience and professionalism.
- Strong problem-solving abilities.
- Should be flexible and adaptable to rotational shifts (including night shifts).
- Previous experience in an international BPO setup is preferred but not mandatory.
- A positive attitude with a customer-first mindset.
- Good knowledge of MS Office and other relevant tools (for Non-Voice process).
Write HR Mansi on the cv before submitting
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