hiring international voice process
2 weeks ago
Key Responsibilities:
- Handle inbound and outbound voice calls for UK customers regarding telecom services (billing, technical support, service activations, network issues, etc.).
- Troubleshoot common service-related issues and escalate unresolved queries to appropriate departments.
- Explain telecom plans, offers, and packages to customers clearly and accurately.
- Ensure First Call Resolution (FCR) and deliver exceptional service.
- Maintain accurate and detailed call logs and customer interaction records in the CRM system.
- Meet individual and team KPIs, including Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Scores.
Stay updated with the latest product knowledge, promotions, and telecom trends relevant to the UK market.
Excellent communication and interpersonal skills
- Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
- Please bring the original physical copy of any of your identification documents for verification.
- B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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