FirstSource is hiring internati voice

About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...

Job Title: Customer Support (UK Process)Job Location: Firstsource Solutions Limited Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka Company: First SourcePosition: Customer Support & Technical Support for...

Key Responsibilities:Handle technical queries via inbound/outbound international calls (primarily from the UK)Troubleshoot hardware, software, networking, and connectivity issues over the phoneGuide customers through step-by-step solutions using remote tools or verbal instructionsAccurately document all interactions in CRM systems or ticketing toolsEnsure...

Key Responsibilities:Handle inbound calls from UK telecom customers.Assist with billing issues, plan upgrades, service complaints, or connection-related queries.Troubleshoot common technical problems (e.g., connectivity, device settings).Maintain accurate records of customer interactions using CRM tools.Ensure first-call resolution and excellent customer...

Key Responsibilities:Respond to customer inquiries related to banking products (savings, checking, credit cards, loans, etc.) via live chat.Assist with transactional support, account information, online banking issues, and fraud-related queries.Ensure compliance with security protocols and data privacy guidelines.Accurately document interactions in internal...

Job Opening: Customer Service ExecutiveLocation: Firstsource Solutions LimitedUnit-202, 2nd Floor, Block A, Brigade tech gardensBrigade Properties Private Limited, Brookefields, KundalahalliWhitefield, Marathahalli, Bengaluru, Bengaluru UrbanKarnataka Company: Firstsource Solutions LtdIndustry: BPO / Customer ServiceEmployment Type: Full-timeJob...

About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...

About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...

Key Responsibilities:For Voice Process:Handle inbound and outbound customer calls in a professional and courteous manner.Resolve customer queries, complaints, and issues efficiently.Maintain call quality standards and adhere to call handling scripts.Document customer interactions and update CRM systems accurately.Escalate complex queries to the appropriate...

Key Responsibilities:Voice Process:Handle inbound and/or outbound international customer calls professionally.Resolve customer issues related to product, service, billing, or technical queries.Follow communication scripts and maintain call quality standards.Escalate complex issues to the appropriate department or supervisor when necessary.Non-Voice...