FirstSource hiring For International Chat Process

3 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

  • Handle customer interactions via live chat, maintaining a high level of professionalism and empathy.
  • Assist UK-based customers with inquiries related to mobile, broadband, and TV services.
  • Troubleshoot basic technical issues and escalate complex queries to the appropriate team.
  • Provide information on billing, usage, plan upgrades, and new offers.
  • Update customer records accurately after each interaction.
  • Ensure first-time resolution and strive for high customer satisfaction.
  • Meet performance metrics such as average handling time (AHT), quality scores, and CSAT.

Required Skills & Qualifications:

  • Excellent written English communication skills grammar, spelling, and sentence structure.
  • 0 to 2 years of experience in international BPO/chat support preferred.
  • Good typing speed WPM) with accuracy.
  • Basic understanding of telecom services is an advantage.
  • Ability to multitask and handle high volumes of chat sessions.
  • Willingness to work in rotational shifts (including night shifts) as per UK time zone.
  • Minimum education: Graduate or 12th pass or 10th pass with relevant experience.

Compensation and Benefits:

  • Competitive salary with attractive incentives/commissions.
  • Performance-based bonuses.
  • Health insurance and other standard benefits.
  • Professional growth and skill development opportunities.
  • Two way cab Facilities
  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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