hiring For international chat process

10 hours ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

  • Handle multiple customer chats simultaneously while maintaining high service quality.
  • Assist customers with queries related to telecom services (mobile plans, data issues, billing, network outages, upgrades, etc.).
  • Troubleshoot basic technical issues and provide accurate information or escalate complex problems.
  • Maintain a positive and professional tone with customers throughout the conversation.
  • Adhere to process guidelines and achieve performance metrics such as response time, resolution rate, and customer satisfaction.

  • Document customer interactions clearly and accurately.

  • Collaborate with team members and managers to meet team performance goals.

Compensation and Benefits:

  • Competitive salary with attractive incentives/commissions.

  • Performance-based bonuses.

  • Health insurance and other standard benefits.

  • Professional growth and skill development opportunities.

  • Two way cab Facilities

  • Excellent communication and interpersonal skills.

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.

  • Please bring the original physical copy of any of your identification documents for verification.

  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

  • WRITE HR "Muhila" before Submitting CV

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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