Firstsouce hiring For International Process

4 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 8,00,000 per year

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

  • Handle inbound technical support queries via phone, email, or chat from residential or business customers in the UK.

  • Troubleshoot issues related to:

  • Broadband connectivity

  • Router/modem setup
  • VoIP and landline services

  • Mobile plans and network coverage

  • Guide customers through step-by-step resolutions and provide a seamless support experience.

  • Identify customer needs and recommend suitable upgrades, bundles, or add-on services (e.g., faster internet, premium support plans, device insurance, Wi-Fi extenders).
  • Meet both technical support KPIs (First Call Resolution, AHT, CSAT) and sales KPIs (conversion rate, upsell revenue).
  • Update CRM/ticketing systems with accurate call notes and follow-up actions.
  • Stay informed about new products, promotional offers, and technical updates.
  • Ensure compliance with UK telecom regulations and data protection policies (e.g., GDPR).

Benefits:

  • Competitive base salary with incentives on upselling.

  • Ongoing training and certification opportunities.

  • Competitive salary with attractive incentives/commissions.

  • Performance-based bonuses.
  • Health insurance and other standard benefits.

  • Professional growth and skill development opportunities.

  • Two way cab Facilities

  • Excellent communication and interpersonal skills
  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

  • Hiring For International Semi voice Process

    20 hours ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 3,00,00,000 - ₹ 3,40,00,000 per year

    Hiring for International Semi voice ProcessProcess: Semi Voice, Blended Process Minimum of 6 year of international contact centre experience US rotational shift ( 5 days working 2 days rotational off )30000k TH + Quarterly bonus : 4k

  • Hiring For International US Mortage Process

    2 weeks ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Hiring for International US Mortage Process Work from home Process Mortgage Loan Depot Salary upto - 3.5 LPAKey candidate requirements: 1–2 years of international calling experience + night shift Shift - 5days of working 2 Rotational off

  • Hiring For International Customer Specialist Process

    4 days ago

    Bengaluru, Karnataka, India Achievin Solutions Full time ₹ 3,25,000 per year

    Hiring for the International Customer Specialist Process requires excellent English. Freshers & Experienced 5 days working & 2 rotational off Complete Night Shifts 2 ways cabs are available. voice processimmediate joining * Required Candidate profileVoice Process- International Excellent Communication Should have a good typing speed Salary up to...

  • International Voice Process Executive

    3 days ago

    Bengaluru, Karnataka, India Center for Strategic and International Studies (CSIS) Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: International Voice Process ExecutiveLocation: BangaloreDepartment: Customer Support / BPO / Call CenterJob Type: Full-TimeShift: Night Shift / Rotational (based on process)Experience: 0-3 YearsEducation: HSC / Graduate / UndergraduateJob SummaryWe are looking for dynamic and customer-focused individuals to join our International Voice Process...

  • hiring For International Voice process

    2 weeks ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:Handle inbound and outbound calls from international customers.Resolve customer queries and provide accurate information in a professional manner.Promote and upsell products or services based on customer needs.Achieve individual and team targets (including sales conversions, customer satisfaction, etc.).Maintain call quality and follow...

  • International Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India International Centre For Strategic Alliances Full time ₹ 21,800 - ₹ 3,60,000 per year

    Employment Type: Full-time, OnsiteEligibilityAge Limit: Up to 40 yearsSalaryFreshers: 21,800/month (Take-home)Experienced: 28,800 36,000/month (Take-home)Interview ProcessHR RoundAssessmentVoice & Accent EvaluationOperations RoundOffice cab/shuttleHealth insurance

  • Hiring For International Semi voice process

    6 days ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 6,40,000 - ₹ 9,60,000 per year

    Hiring for International Semi voice process Shift: US ShiftLocation - WhitefieldWork Schedule: 5 Days Working | 2 Days Rotational OffTransport: Both Way Cab ProvidedExperience: Up to 30,000 TH + 4,000 Quarterly Bonus Note - Experience only

  • International Voice Process Customer Support Hiring

    6 days ago

    Bengaluru, Karnataka, India Izee Manpower Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    International Voice Process – Customer Support Hiring Process: Only International Voice (Customer Support) Salary: 4 LPA – 6 LPA + Incentives Location: Bangalore Interview: Walk-in Only Call Afreed

  • BPO Hiring: International Voice Process

    1 week ago

    Bengaluru, Karnataka, India JobShop Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Greetings from JobShop,We are Indias Largest BPO Recruitment Company.Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat ProcessJob descriptionRole & Responsibilities:Respond to customer inquiries via calls promptly and professionallyResolve customer issues and queries efficiently, ensuring customer satisfactionBe...

  • hiring International Voice process

    3 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About CompanyFirstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across...