International Voice Process Executive

2 days ago

Bengaluru, Karnataka, India Center for Strategic and International Studies (CSIS) Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title: International Voice Process Executive
Location
: Bangalore

Department
: Customer Support / BPO / Call Center

Job Type
: Full-Time

Shift
: Night Shift / Rotational (based on process)

Experience
: 0-3 Years

Education
: HSC / Graduate / Undergraduate

Job Summary
We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.

Key Responsibilities

  • Handle inbound and outbound international calls for customer service, support, or sales.
  • Resolve customer queries efficiently and professionally.
  • Ensure customer satisfaction through effective communication and problem-solving.
  • Meet and exceed performance metrics such as call quality, response time, and issue resolution.
  • Maintain accurate records of customer interactions using CRM tools.
  • Follow company policies and standard operating procedures (SOPs).
  • Work closely with team leaders and quality teams to improve service delivery.
  • Escalate complex issues to appropriate departments when required.

Required Skills & Qualifications

  • Excellent communication skills in English (verbal and written).
  • Strong listening and interpersonal skills.
  • Ability to work in night shifts and rotational shifts.
  • Basic computer knowledge and typing speed.
  • Previous experience in international voice process or BPO (preferred but not mandatory).
  • Ability to handle pressure and maintain composure during difficult conversations.

Benefits

  • Attractive salary with performance-based incentives.
  • Paid training and career development programs.
  • Transportation facilities (pick-up and drop for night shifts).
  • Health insurance and other benefits.
  • Friendly work environment and growth opportunities.

Shift Timing

  • Any time from (5pm - 11pm) which will be instructed by the HR
  • Week offs: Rotational

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