hiring International Voice Process
2 days ago
About Company
Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media
- Provide accurate, valid, and complete information by using the right methods and tools
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
- Escalate unresolved issues to the appropriate internal teams when necessary
- Document all customer interactions in the CRM system
- Follow up to ensure resolution and customer satisfaction
- Stay updated on product knowledge, company policies, and industry best practices
- Identify customer needs and suggest appropriate products or services
Compensation and Benefits:
- Competitive salary with attractive incentives/commissions.
- Performance-based bonuses.
- Health insurance and other standard benefits.
Professional growth and skill development opportunities.
B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Write "HR Muhila "on Top of Your CV
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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