hiring International Voice Process

20 hours ago


Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media
  • Provide accurate, valid, and complete information by using the right methods and tools
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
  • Escalate unresolved issues to the appropriate internal teams when necessary
  • Document all customer interactions in the CRM system
  • Follow up to ensure resolution and customer satisfaction
  • Stay updated on product knowledge, company policies, and industry best practices
  • Identify customer needs and suggest appropriate products or services

Compensation and Benefits:

  • Competitive salary with attractive incentives/commissions.
  • Performance-based bonuses.
  • Health insurance and other standard benefits.
  • Professional growth and skill development opportunities.

  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.

  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Write "HR Muhila "on Top of Your CV

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.



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