hiring For International voice process

1 day ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role & responsibilities

We are hiring Voice Process Executives for an international BPO project. The role involves handling inbound or outbound customer calls, resolving queries, and providing support to customers based in the UK or other international markets.

Key Responsibilities:

  • Handle customer interactions through inbound or outbound international calls.
  • Resolve product or service-related queries in a timely and professional manner.
  • Provide accurate information, troubleshoot problems, and ensure customer satisfaction.
  • Maintain records of customer interactions as per process guidelines.
  • Follow communication scripts, company policies, and quality standards.
  • Escalate complex issues to supervisors or higher support tiers if necessary.
  • Meet performance targets including quality, productivity, and call handling time.

Eligibility Criteria:

  • Education:

  • Graduate in any stream (Freshers eligible)

  • HSC (12th pass) with minimum 1 year of international BPO or voice process experience

  • Skills Required:

  • Excellent communication skills in English (verbal and listening)

  • Neutral accent and good voice clarity
  • Ability to handle high-pressure situations and irate customers professionally
  • Basic computer knowledge and typing skills

  • Willingness to work in night shifts and rotational offs

  • Excellent communication and interpersonal skills

  • Candidates with a B.Com, B.B.A, B.A, or any Postgraduate degree and experience in Customer Support are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.
  • B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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