Front Office Associate
2 days ago
Here is a clear and professional Front Office GSA (Guest Service Associate) – Hotel Job Description:
Front Office Guest Service Associate (GSA) – Job DescriptionPosition: Front Office Guest Service AssociateDepartment: Front OfficeReporting To: Front Office Executive / Duty ManagerJob Summary
The Front Office GSA is responsible for delivering a warm, efficient, and professional guest service experience. The role includes check-in/check-out operations, handling guest queries, managing reservations, and ensuring smooth front office operations in line with hotel standards.
Key ResponsibilitiesGuest Handling
- Welcome guests with friendliness and professionalism.
- Handle check-in, check-out, room assignments, and room keys.
- Assist guests with hotel information, amenities, and city knowledge.
- Respond promptly to guest complaints and escalate to the Duty Manager when required.
- Provide concierge support such as transportation, directions, and restaurant recommendations.
Front Office Operations
- Manage reservations, cancellations, and amendments.
- Maintain accurate guest records in PMS (IDS, Opera, or equivalent).
- Handle billing, payments, and cash transactions with accuracy.
- Coordinate with housekeeping for room status updates.
- Ensure the lobby and front desk area are clean and presentable at all times.
Communication & Coordination
- Communicate guest requests to relevant departments (HK, F&B, Engineering).
- Maintain effective communication with Front Office team members and managers.
- Assist in handling telephone inquiries and ensure timely responses.
Compliance & Standards
- Follow hotel SOPs, grooming standards, and service guidelines.
- Ensure compliance with safety, security, and hygiene procedures.
- Maintain confidentiality of guest information.
Sales & Upselling
- Promote hotel services, facilities, and ongoing offers.
- Perform room upselling to maximize revenue.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Proficiency in PMS (IDS, Opera, Cloud PMS preferred).
- Good problem-solving and multi-tasking abilities.
- Basic computer knowledge (MS Office).
- Ability to work in shifts, weekends, and holidays format this for official documentation, PDF, Word file, or colored Excel format.
Job Type: Full-time
Pay: ₹18, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
-
Front Office Executive
2 weeks ago
Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time ₹ 25,000 - ₹ 30,000 per yearFront Office Executive is responsible for delivering exceptional guest service at the reception desk, handling check-in/check-out procedures, managing guest queries, and ensuring smooth front office operations. The role requires a guest-focused approach, strong communication skills, and the ability to work efficiently in a fast-paced hospitality...
-
GSA (Front Office)
4 days ago
Gulbarga, Karnataka, India Mastiff Select Hotel Full time ₹ 1,20,000 per yearManage all Front Office day-to-day operations within guidelines and to the highest standardsPreserve excellent levels of internal and external customer servicemake necessary improvementsIdentify customers needs and respond proactively to all of their concernsEstablish targets, , policies and proceduresProvide a two way communication and nurture an ownership...
-
Duty Manager/Supervisor
2 weeks ago
Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time ₹ 3,60,000 - ₹ 6,00,000 per yearThe Duty Manager ensures smooth day-to-day operations of the hotel by supervising the Front Office team, handling guest concerns, coordinating with all departments, and maintaining high standards of guest service. The role acts as the operational in-charge during shifts in the absence of senior management.Key Responsibilities1. Guest Services &...
-
Guest Experience Assistant
24 hours ago
Gulbarga, Karnataka, India Mastiff Select Hotel Full time ₹ 4,32,000 - ₹ 5,50,000 per yearLooking for candidate who are enthusiast about guest service and learn more about Front OfficeJob Types: Full-time, Permanent, FresherPay: ₹12, ₹16,781.58 per monthBenefits:Flexible schedulePaid sick timePaid time offWork Location: In person
-
Receptionist
2 weeks ago
Gulbarga, Karnataka, India Smart Siri Academy Full time ₹ 1,80,000 - ₹ 2,36,344 per yearWe're looking for a friendly, organised, and proactive Receptionist to be the first point of contact for students, parents, and visitors at our NEET/JEE Academy. If you're someone who loves keeping things smooth, greeting people with warmth, and managing day-to-day front desk operations, this role is for you.Key Responsibilities:Welcome students, parents,...
-
Sales Executive
2 weeks ago
Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time ₹ 1,20,000 - ₹ 1,80,000 per yearSales Executive is responsible for generating business for the hotel by developing and maintaining strong relationships with clients, identifying new business opportunities, and achieving sales targets. This role focuses on driving revenue growth through corporate accounts, travel agents, banquet/event sales, and other hospitality segments.Key...
-
Operations Manager
2 weeks ago
Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time ₹ 7,20,000 - ₹ 79,20,000 per yearOperations Manager is responsible for overseeing the day-to-day functioning of all operational departments within the hotel to ensure exceptional guest experiences, smooth operations, and adherence to brand standards. The role involves supervising department heads, implementing operational strategies, maintaining cost controls, and ensuring compliance with...
-
Front Office Associate
1 week ago
Gulbarga, India Gigadocs Softtech Private limited Full timeThe Front Office Associate is responsible for delivering exceptional guest service at the reception desk, ensuring smooth check-in/check-out procedures, handling guest inquiries, and maintaining a welcoming atmosphere in line with hotel standards. **Key Responsibilities**: - Welcome guests warmly and assist with check-in and check-out procedures. - Handle...
-
Front Office Associate
2 days ago
Gulbarga, KA, IN Gigadocs Softtech Private limited Full timeThe Front Office Associate is responsible for delivering exceptional guest service at the reception desk ensuring smooth check-in check-out procedures handling guest inquiries and maintaining a welcoming atmosphere in line with hotel standards Key Responsibilities Welcome guests warmly and assist with check-in and check-out procedures Handle guest queries...
-
Front Office Associate
2 weeks ago
Gulbarga, KA, IN Gigadocs Softtech Private limited Full timeThe Front Office Associate is responsible for providing a warm welcome smooth check-in check-out and excellent guest service throughout their stay The role requires proficiency in Kannada along with English Hindi to effectively interact with local and regional guests ensuring clear communication and a memorable guest experience Key Responsibilities Guest...
-
Front Office Executive
3 days ago
Gulbarga, India Gigadocs Softtech Private limited Full timeFront Office Executive is responsible for providing exceptional guest service at the reception area by handling check-ins, check-outs, reservations, inquiries, and guest requests in a professional and courteous manner. The role ensures smooth operations of the front desk, creating a welcoming and efficient guest experience. **Key Responsibilities**: -...
-
Front Desk Receptionist
1 week ago
Gulbarga, India Hotel Shankardatta Full timeFront office reservation Reception Operation manager **Salary**: From ₹10,000.00 per month Schedule: - Day shift COVID-19 considerations: Front office Female and House keeping boy chef Ability to commute/relocate: - Kalaburagi, Gulbarga - 585101, Karnataka: Reliably commute or planning to relocate before starting work (required) **Experience**: -...
-
Gea Front Office
4 weeks ago
Gulbarga, KA, IN Orange Tiger Hospitality Pvt. Ltd Full timeAs the Guest experience Associate Food and Beverage should have sound knowledge about Food and Beverage service Restaurant setup Team player Guest handling Job Types Full-time Fresher Pay From 15 000 00 per month Benefits Food provided Health insurance Leave encashment Paid sick time Paid time off Ability to commute relocate Gulbarga Karnataka Reliably...
-
Front Office Executive
2 weeks ago
Gulbarga, KA, IN Gigadocs Softtech Private limited Full timeFront Office Executive is responsible for delivering exceptional guest service at the reception desk handling check-in check-out procedures managing guest queries and ensuring smooth front office operations The role requires a guest-focused approach strong communication skills and the ability to work efficiently in a fast-paced hospitality environment Key...
-
Gsa (front Office)
3 weeks ago
Gulbarga, KA, IN Mastiff Select Hotel Full timeManage all Front Office day-to-day operations within guidelines and to the highest standards Preserve excellent levels of internal and external customer service make necessary improvements Identify customers needs and respond proactively to all of their concerns Establish targets policies and procedures Provide a two way communication and nurture an...
-
▷ Apply Now! Front Office Executive
3 weeks ago
Gulbarga, KA, IN Gigadocs Softtech Private limited Full timeFront Office Executive is responsible for providing exceptional guest service at the reception area by handling check-ins check-outs reservations inquiries and guest requests in a professional and courteous manner The role ensures smooth operations of the front desk creating a welcoming and efficient guest experience Key Responsibilities Greet guests warmly...
-
Receptionist
24 hours ago
Gulbarga, India Creative Consultant & Contractor Full timeExperience- 0 - 2 Years- Salary- 70 Thousand To 80 Thousand P.A.- Industry- Front Office / Reception/Computer Operator/Assistant- Key Skills- Computer Operating Office Assistance Receptionist Activities Office Coordination Telephone Operating Front Office Executive Receptionist Administration Executive Telecaller Administration Assistant Front Desk...