Front Office Executive

4 weeks ago


Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time

Front Office Executive is responsible for providing exceptional guest service at the reception area by handling check-ins check-outs reservations inquiries and guest requests in a professional and courteous manner The role ensures smooth operations of the front desk creating a welcoming and efficient guest experience Key Responsibilities Greet guests warmly and assist with check-in and check-out processes Manage reservations cancellations and room assignments efficiently Handle guest inquiries complaints and requests promptly and professionally Maintain accurate guest records billing and payment transactions Coordinate with housekeeping F B and other departments for guest requirements Manage phone calls emails and other modes of guest communication Ensure the front desk area is clean organized and welcoming at all times Promote hotel services facilities and upsell rooms or packages when appropriate Follow standard operating procedures SOPs and security protocols Assist in night audit and daily reports as required Key Skills Competencies Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in hotel management software IDS Opera or equivalent Customer service-oriented with a positive attitude Ability to remain calm under pressure and handle guest concerns tactfully Good grooming standards and professional appearance Qualifications Experience Graduate in Hotel Management or any related field preferred Minimum 1-3 years of experience in a front office or customer service role hospitality experience preferred Basic computer knowledge MS Office PMS software Fluency in English knowledge of additional languages is an advantage Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Health insurance Provident Fund


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