Front Office Associate

2 weeks ago


Gulbarga, India Gigadocs Softtech Private limited Full time

The Front Office Associate is responsible for delivering exceptional guest service at the reception desk, ensuring smooth check-in/check-out procedures, handling guest inquiries, and maintaining a welcoming atmosphere in line with hotel standards.

**Key Responsibilities**:

- Welcome guests warmly and assist with check-in and check-out procedures.
- Handle guest queries, requests, and complaints courteously and efficiently.
- Manage reservations, room allocations, and cancellations in the PMS (Property Management System).
- Coordinate with housekeeping and other departments for seamless guest service.
- Maintain guest records and ensure accurate billing and payment handling.
- Provide information about hotel services, facilities, and local attractions.
- Ensure the lobby and reception areas are neat, organized, and guest-ready.
- Follow SOPs, grooming standards, and company policies at all times.
- Assist in upselling rooms and hotel facilities to maximize revenue.

**Qualifications & Skills**:

- Graduate/Diploma in Hotel Management or equivalent (preferred).
- Previous front office or guest service experience (advantageous).
- Good communication skills in English and local language.
- Knowledge of hotel PMS software (IDS, Opera, etc.) is an added advantage.
- Pleasant personality with strong interpersonal and problem-solving skills.
- Ability to work under pressure and handle multiple tasks.

**Physical Requirements**:

- Ability to stand for long hours during shifts.
- Professional grooming and presentation standards.

**Career Path**:
Front Office Associate → Front Office Supervisor → Duty Manager → Front Office Manager → Rooms Division Manager

Do you also want me to make a **short version (2-3 lines)** for quick **job postings/advertisements** like I did for other roles?

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time
- Provident Fund



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