
GSA – Front Office
5 days ago
We are looking for a highly motivated and enthusiastic individual to join our team as a Guest Service Associate (GSA) in the Front Office department. The ideal candidate should have 0-1 year of experience.
Roles and Responsibility
- Manage front office operations, ensuring seamless guest service delivery.
- Handle guest inquiries and resolve issues professionally and courteously.
- Coordinate with other departments to maintain high levels of customer satisfaction.
- Maintain accurate records and reports, including guest feedback and complaints.
- Provide exceptional customer service, exceeding guests' expectations.
- Collaborate with colleagues to achieve sales targets and improve overall performance.
Job Requirements
- Excellent communication and interpersonal skills are required to work effectively with diverse groups.
- Strong problem-solving skills are necessary to handle challenging situations efficiently.
- Ability to work well under pressure, maintaining composure and professionalism.
- Basic knowledge of hospitality industry practices and procedures is preferred.
- Strong attention to detail is essential to ensure accuracy and quality in work.
- Ability to adapt to changing situations and priorities, demonstrating flexibility and a positive attitude.
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