Front Office
5 hours ago
We are looking for a highly skilled and experienced Front Office & Guest Services Assistant Manager to join our team at the Marriott Hotel. The ideal candidate will have 1-3 years of experience in guest relations, front office operations, or a related field.
Roles and Responsibility
- Manage front office operations, ensuring seamless check-in and check-out processes for guests.
- Develop and implement effective guest relation strategies to enhance customer satisfaction.
- Coordinate with various departments to ensure excellent service delivery to guests.
- Handle guest complaints and resolve issues professionally and courteously.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with the front office team to achieve high levels of customer satisfaction.
Job Requirements
- Proven experience in front office operations, guest services, or a related field.
- Excellent communication and interpersonal skills are required to work effectively with diverse groups.
- Strong problem-solving and analytical skills are needed to handle complex guest issues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of hotel management systems and software applications is essential.
- A graduate degree in any discipline is required; relevant certifications or training programs are an asset.
*Note - Job has been sourced from social media platforms/other public websites.
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