Front Office Manager

4 hours ago

Bengaluru, Karnataka, India St's Hotel Full time ₹ 66,000 - ₹ 7,80,000 per year

Job Summary

REPORTS TO: General manager

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Responsibilities and Duties

FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:

  • Trains, cross –trains, and retrains all front office personnel.
  • Participates in the selection of front office personnel.
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Evaluates the job performance if each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allocated budget for the front office.
  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.
  • Prepare performance reports related to front office.
  • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
  • Monitor high balance guest and take appropriate action.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  • Monitor all V.I.P 's special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Perform other duties as requested by management.

Key Skills

Property Management Systems(PMS) , IDS or Opera

Benefits

PF & GRATUITY

Job Type: Full-time

Pay: ₹660, ₹780,000.00 per year

Work Location: In person

  • front office executive

    2 days ago

    Bengaluru, Karnataka, India Novel Office Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    DESCRIPTION:Responsible for handling front office and administration duties.Handling calls and directing the calls to concerned person / extension.Greeting and welcoming guests/clients and providing them with a positive first impression of the organization.Handling courier / order dispatches, entry of inward mails & disbursing to concerned department /...

  • Front Office Manager

    2 weeks ago

    Bengaluru, Karnataka, India Pai Hotels Full time ₹ 50,000 - ₹ 60,000 per year

    Company DescriptionThe Pai Group of Hotels operates in the South Indian cities of Bengaluru and Mysuru, offering premium hospitality services. Known for a blend of modern facilities and traditional Indian hospitality, the hotels deliver personalized and efficient service to guests. Catering to both corporate and leisure travelers, Pai Hotels is a preferred...

  • Front office management trainer

    4 days ago

    Bengaluru, Karnataka, India Netcraftz Full time ₹ 7,20,000 - ₹ 8,64,00,000 per year

    Front Office Management Trainer – On-Site (Bangalore)Location: BangaloreRole Type: On-Site Training (Session-Based Compensation)Audience: Degree StudentsStart Date: ImmediateExperience: Prior Freelance Training Experience RequiredJob OverviewWe are hiring an experienced Front Office Management Trainer to deliver training sessions to degree-level students...

  • Front Office Management Instructor

    1 week ago

    Bengaluru, Karnataka, India Netcraftz Full time ₹ 16,000 - ₹ 22,500 per year

    Front Office Management Trainer – College Batch (Bangalore)Job Type: Freelance / Part-Time / OnsiteLocation: BangaloreJob Description:We are looking for an experienced Front Office Management Trainer to conduct training sessions for a college batch in Bangalore. The trainer will be responsible for delivering engaging, practical sessions covering topics...

  • Front Office

    7 days ago

    Bengaluru, Karnataka, India Bilimoria Mehta and Co Chartered Accountants Full time ₹ 2,64,000 per year

    Job Title: Front Office & Office AdministratorLocation: Jayanagar, BangaloreEmployment Type: Full-timeAbout the Role:We are looking for a proactive and organized Front Office & Office Admin Executive who will not only manage reception responsibilities but also oversee day-to-day office administration. The ideal candidate will be the first point of contact...

  • Front Office

    5 days ago

    Bengaluru, Karnataka, India 8043eb72-3a2e-46df-8c1a-946a79d9c7af Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    We are looking for a well-presented and professional Female Guest Relations Executive / Receptionist to be the first point of contact for clients, visitors, and stakeholders at our Sarjapura project office. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to manage front-office operations smoothly and...

  • Front Office Executive

    2 days ago

    Bengaluru, Karnataka, India Azuro by Square Yards Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAzuro by Square Yards offers seamless, tech-driven property management solutions for landlords and tenants. From tenant sourcing and rent collection to maintenance and legal support, we handle all aspects of rental management. Our mission is to deliver a transparent, hassle-free experience that maximizes rental income for property owners...

  • Front Office Executive

    5 days ago

    Bengaluru, Karnataka, India Embassy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job description Roles & Responsibilities-Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department.-Responsible for greeting the visitors at the office. Registering their names and contact details.Maintenance of important documents, files and records in an organized manner.A front office...

  • Front Office Executive

    2 weeks ago

    Bengaluru, Karnataka, India Life Educare Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Graduated Post: Front Office Executive for CBSE SchoolLocation: Sarjapura, BangaloreApply at: Priya Singh-Sr. HR)Job Description:We are looking for a professional and dynamic Front Office Executive to manage front desk operations and provide administrative support at our school. The candidate should be well-presentable, organized, and have excellent...

  • Front Office Receptionist

    2 days ago

    Bengaluru, Karnataka, India Azuro by Square Yards Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAzuro by Square Yards offers seamless, tech-driven property management solutions for landlords and tenants. From tenant sourcing and rent collection to maintenance and legal support, we handle all aspects of rental management. Our mission is to deliver a transparent, hassle-free experience that maximizes rental income for property owners...