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Front Office
3 weeks ago
We are looking for a skilled Front Office & Guest Services Concierge Manager to join our team at the Marriott Hotel. The ideal candidate will have 6-10 years of experience in the hospitality industry, with a strong background in front office operations and guest services.
Roles and Responsibility
- Manage front office operations, including reception, concierge, and bell captain duties.
- Ensure seamless guest service delivery, responding to inquiries and resolving issues promptly.
- Supervise and train front office staff to maintain high levels of customer satisfaction.
- Coordinate with other departments to ensure efficient hotel operations.
- Implement effective communication strategies to enhance guest experience.
- Monitor and analyze front office performance metrics to identify areas for improvement.
Job Requirements
- Proven experience in front office management, preferably in a luxury hotel setting.
- Strong knowledge of front office software and systems, such as Property Management Systems (PMS) and Customer Relationship Management (CRM).
- Excellent leadership and communication skills, with the ability to motivate and manage a team.
- Ability to work under pressure, handling multiple tasks simultaneously while maintaining attention to detail.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Familiarity with hotel industry standards and best practices, focusing on exceptional customer service.
*Note - Job has been sourced from social media platforms/other public websites.