Front Office
3 days ago
We are looking for a highly skilled and experienced Front Office & Guest Services Guest Relation Executive to join our team at the Marriott Hotel. The ideal candidate will have 2-4 years of experience in guest relations, front office operations, or a related field.
Roles and Responsibility
- Manage front office operations, including reception, concierge, and bell captain duties.
- Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
- Coordinate with other departments to ensure seamless guest experiences.
- Handle guest complaints and feedback professionally and courteously.
- Maintain accurate records of guest interactions and transactions.
- Ensure compliance with hotel policies and procedures.
Job Requirements
- Excellent communication and interpersonal skills are required to interact effectively with guests and staff.
- Strong problem-solving skills are necessary to handle challenging situations efficiently.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Knowledge of front office software and systems is essential.
- A high level of professionalism and courtesy is expected when interacting with guests and colleagues.
- Candidates must be able to work collaboratively as part of a team to achieve common goals.
*Note - Job has been sourced from social media platforms/other public websites.
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