IT Head
3 days ago
Job Title: IT Head
Location: Head Office – Ghatkopar, Mumbai
Reporting To: CEO / Director
Experience Required: 3 – 5 years in IT Management & Systems Development
Role Overview
The IT Head will be responsible for leading all IT and system-related functions. The role involves managing IT operations, ensuring system stability, driving automation, and enabling accurate and timely MIS across all locations. This position demands both strategic and hands-on leadership in building robust, scalable, and efficient IT processes.
Key Responsibilities
- Lead end-to-end IT operations, from helpdesk support to overall system architecture.
- Manage and mentor the IT team with clear performance goals and daily tracking.
- Implement and maintain a ticketing system with defined SLAs for faster issue resolution.
- Oversee and maintain LIMS, CRM, billing, and sample tracking systems to ensure accuracy, uptime, and security.
- Manage rate tagging, code mapping, and master data updates to prevent revenue leakage.
- Drive automation projects — including alert systems, TAT dashboards, and error detection mechanisms.
- Identify recurring issues and collaborate with developers to create long-term process improvement solutions.
- Ensure data safety and reliability through regular backups, access control, and disaster recovery planning.
- Generate and deliver accurate MIS reports and dashboards to management in a timely manner.
- Evaluate, select, and manage cost-effective technology vendors and tools.
- Collaborate with business and operations teams to translate process challenges into system-based solutions.
Key Deliverables
- Zero downtime or process disruption due to IT issues.
- Proactive and responsive IT support across all functions.
- Improved automation and system efficiency.
- Reliable MIS and data integrity.
- Strong data security and compliance across systems.
Desired Candidate Profile
- 3–5 years of experience in IT management, system development, and operations.
- Prior experience in healthcare, diagnostics, pathology, or service-oriented setups preferred.
- Strong understanding of LIMS/CRM systems, data management, and process automation.
- Good knowledge of server management, networking, data backup, and information security.
- Excellent problem-solving, leadership, and communication skills.
- Ability to collaborate across departments and ensure smooth digital operations.
Job Types: Full-time, Permanent
Pay: Up to ₹1,080,000.00 per year
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