
Customer Service Manager
4 days ago
- Posted Date
03 Jun 2025
- Function/Business Area
Sales and Distribution
- Location
Kolkata
- Job Responsibilities
1) Handhold Account at Post Delivery Phase
2)Service review with Accounts
3)Drive Self care with Accounts
4)MACD fulfilment and doc. compliance
5)Influencers and VIP service
6)Complaint, escalation and dispute resolution with A/c
7)Revenue collection from the account
- Education Requirement
Graduate /Post-graduate/ MBA (tier II)
- Experience Requirement
years
- Skills & Competencies
1)Problem solving and analytical ability
2)know how of customer expectations, customer application ecosystem &
management
3)Excellent verbal communication and listening skills
4)Ownership mind and solution approach
5)Senior staff interaction/ Influencing ability
- Location Map : Kolkata
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