Customer Service Manager

2 days ago


Kolkata, West Bengal, India Jio Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Posted Date

03 Jun 2025
- Function/Business Area

Sales and Distribution
- Location

Kolkata
- Job Responsibilities

1) Handhold Account at Post Delivery Phase

2)Service review with Accounts

3)Drive Self care with Accounts

4)MACD fulfilment and doc. compliance

5)Influencers and VIP service

6)Complaint, escalation and dispute resolution with A/c

7)Revenue collection from the account
- Education Requirement

Graduate /Post-graduate/ MBA (tier II)
- Experience Requirement

years
- Skills & Competencies

1)Problem solving and analytical ability

2)know how of customer expectations, customer application ecosystem &

management

3)Excellent verbal communication and listening skills

4)Ownership mind and solution approach

5)Senior staff interaction/ Influencing ability
- Location Map : Kolkata


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