Customer Service Relationship Manager

18 hours ago


Kolkata, West Bengal, India Axis Bank-Securities Full time ₹ 2,00,000 - ₹ 8,00,000 per year

PCG Service RM

1. Resolve customer Queries, Requests & Complaints (QRC's) on Trading and Demat A/c related products, such as Equity, Derivative Futures
& Options, Mutual Fund, Currency & Commodities etc.
Answer incoming customer & Branch calls, Emails & Chats.
Check on the status of customer accounts and resolve maintenance related queries.
Document knowledge as solution articles
Review and explain account charges & trade settlement related QRC's.
Defuse irate customers & Escalate unresolved issues to relevant internal teams
Identify and assess customers' needs to strive for highest Customer Experience (CX)
Ability to Multi-Task and work in a fast-paced, Contact Center environment
Provide accurate, valid and complete information by using the right methods/tools.



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