
CRM(Customer Relationship Management)
4 days ago
Role & responsibilities
We are looking for a hands-on, customer-obsessed relationship lead to anchor our client servicing function as we scale nationally. Youll be the face of our company to our most important dealers, distributors, and partners and the internal escalation head for any customer-facing issues.
Youll maintain Customer Relationship Managers (CRMs), own key accounts, and help
structure this function into a scalable, efficient, and revenue-positive engine.
At present, most customer engagement happens through dedicated WhatsApp groups, but over the next 3–6 months, we will be rolling out customer-facing digital portals to streamline processes, access, and support. You will help shape and guide this transformation.
Location: Sector 5, Kolkata
Workweek: 5.5 Days
Reports To: Management
Candidate Preferred
1-6 years of experience in client servicing, account management, or CRM maintaining
Prior experience in building client teams at a growing company, SME, or family
- Strong Hindi + English communication required — must be articulate and professional
- Emotionally mature and capable of balancing urgency with empathy
- Not afraid to be hands-on, pick up the phone, or lead from the front
- Comfortable managing complex internal coordination
- Excited by the idea of building something new, not just maintaining what exists
- C Familiar with the distribution, building materials, or B2B servicing space (preferred)
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