Customer Relationship Executive

11 hours ago

Kolkata, West Bengal, India Madhu Jayanti International Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Senior Executive/Executive- Customer Relationship

Location: Kolkata

Company: Madhu Jayanti International Pvt Ltd

Job Summary:

The Senior Executive/Executive- Customer Relationship will be responsible for generating and managing new leads for our HORECA business, following up on potential customers, and coordinating sales processes to drive revenue growth. This role requires a proactive approach in identifying business opportunities, maintaining strong customer relationships, and ensuring seamless coordination with internal sales teams and HORECA clients.

Key Responsibilities:

Lead Generation & Sales Conversion

  • Proactively generate new leads every month and identify new potential HORECA customers, under the supervision of reporting manager.
  • Consistently follow up with potential HORECA customers to move them through the sales process and achieve target closures.
  • Generate and schedule quality meetings with decision-makers (F&B, GMs) at non-ARC individual hotels, ensuring alignment with the local teams travel schedules.
  • Conduct persistent follow-ups with team members and interested hotels post-visits.

Sales Order Coordination & Execution

  • Support the sales team in achieving the conversion of existing chain hotels.

Reporting & Follow-ups

  • Provide timely and accurate reports on sales activities, leads, and opportunities to the management team.
  • Submit daily reports on new lead calls, including hotel feedback, remarks, contact names, and details.
  • Follow up with hotels to understand the concerns and ensure repeat order.

Key Requirements:

  • Education: Graduate in Business Administration, Sales, Marketing, or a related field.
  • Experience: 2-5 years in sales, business development, or customer relationship management, preferably in FMCG / HORECA / Tea & Beverage Industry.

  • Skills:

  • Strong communication, negotiation, and interpersonal skills.

  • Ability to generate leads and convert them into sales.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
  • Data-driven mindset with strong reporting
  • Why Join Us?
  • Ability to multitask and work under tight deadlines.

Opportunity to work with a leading tea brand.

  • Competitive salary and performance-based incentives.
  • Exposure to the dynamic HORECA and FMCG industry.
  • A collaborative and growth-oriented work environment.

How to Apply:

Interested candidates can send their resumes to with the subject line Application for Customer Relationship Executive – Kolkata."

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