crm

5 days ago

Kolkata, West Bengal, India Vivre Panels Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a hands-on, customer-obsessed relationship lead to anchor our client servicing

function as we scale nationally. You'll be the face of our company to our most important dealers,

distributors, and partners — and the internal escalation head for any customer-facing issues.

You'll managing our team of Customer Relationship Managers (CRMs), own key accounts, and help

structure this function into a scalable, efficient, and revenue-positive engine.

At present, most customer engagement happens through dedicated WhatsApp groups, but over the

next 3–6 months, we will be rolling out customer-facing digital portals to streamline processes,

access, and support. You will help shape and guide this transformation.

* 1–6 years of experience in client servicing, account management, or CRM

* Prior experience in managing client teams at a growing company, SME, or family

business (preferred)

* Strong Hindi + English communication required — must be articulate and professional

* Emotionally mature and capable of balancing urgency with empathy

* Not afraid to be hands-on, pick up the phone, or lead from the front

* Excited by the idea of building something new, not just maintaining what exists

* Familiar with the distribution, building materials, or B2B servicing space (preferred)

Job Types: Full-time, Permanent

Work Location: In person

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