CRM Executive

4 days ago

Kolkata, West Bengal, India Career wallets Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: CRM Executive

Location: Kolkata, West Bengal

Salary: ₹15,000 – ₹20,000 per month (depending on experience)

Employment Type: Full-Time

About the Role:

We are looking for a Customer Relationship Management (CRM) Executive based in Kolkata to manage client interactions, maintain customer data, and ensure a high level of satisfaction and engagement. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

  • Maintain and update the company's CRM database accurately and regularly.
  • Handle inbound and outbound customer queries via phone, email, or chat.
  • Build and maintain strong relationships with existing customers to ensure retention.
  • Assist in creating and executing customer engagement campaigns.
  • Track customer interactions and prepare periodic reports for management.
  • Collaborate with sales and marketing teams to enhance customer experience.
  • Identify opportunities for cross-selling and upselling products/services.
  • Resolve customer complaints promptly and professionally.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 0–2 years of experience in CRM, customer support, or a similar role.
  • Proficiency in MS Office and CRM tools (Zoho, HubSpot, Salesforce, etc. preferred).
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude with a strong customer service orientation.

Perks & Benefits:

  • Competitive salary (₹15,000–₹20,000 per month).
  • Performance-based incentives.
  • Career growth opportunities within the organization.
  • Supportive and collaborative work environment.

Job Type: Full-time

Pay: ₹19, ₹20,000.00 per month

Application Question(s):

  • How many years of experience do you have as a CRM ?
  • Where Do you live ?
  • What is your Present Salary ?
  • Do you have pay slip ?
  • Our Salary range is 19K to 20 K . Is this ok for you ?

Experience:

  • CRM: 2 years (Required)

Work Location: In person

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