Customer Service Manager

4 days ago

Kolkata, West Bengal, India Academy of Vedic Vidya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us

Academy of Vedic Vidya, under
SkillEnable
, is a pioneer in providing courses in occult sciences such as
Vedic Numerology, Tarot Card Reading, and Astrology
. Through
100% live and interactive online classes
, we empower students to become independent practitioners and entrepreneurs. Our mission is simple yet powerful:
Educate, Enable, and Empower
students to transform their lives.

Role Overview

We are seeking a
Customer Relations Manager (Team Lead)
to oversee and lead our
post-admission service team
. In this role, you will design and implement strategies to enhance customer service quality, ensure compliance with educational standards, and foster a supportive learning environment. You will also act as the bridge between students, trainers, and internal departments.

Key Responsibilities

  • Lead, mentor, and manage the customer service team to achieve academic and service goals.
  • Ensure high-quality service delivery and monitor team performance.
  • Moderate online classes, record sessions, and manage uploads.
  • Share class links, resources, and study materials with students.
  • Oversee trainer onboarding, scheduling, and coordination.
  • Provide guidance, training, and motivation to team members.
  • Address student grievances and ensure timely resolutions.
  • Collaborate with internal departments for seamless operations.
  • Conduct regular meetings and training sessions for team development.
  • Resolve academic-related issues and conflicts effectively.
  • Prepare and present reports on academic and team performance.

Requirements

  • Bachelor's or Master's degree in any discipline.
  • 2–4 years of experience in
    customer service or student relations
    .
  • Strong leadership, communication, and interpersonal skills.
  • Passion for student success and creating a positive learning environment.
  • Prior
    EdTech leadership experience
    is an advantage.
  • Ability to build rapport with students and trainers over calls and online platforms.
  • Strong problem-solving and collaboration skills.
  • Flexibility to work on weekends (with compensatory leave or pay).

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