Customer Service
2 days ago
Verbal and written communication in English is a must.
Background can be from any customer service industry, as long as the candidates themselves have traveled extensively or are very passionate about travel, like watching vlogs, keep updates with different destinations, create their own itineraries, or plan a trip themselves.
Key Responsibilities:
1. Customer Interaction & Support - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on their preferences and budget.
2. Booking & Reservation Management - Process bookings, cancellations, modifications, and special requests efficiently. - Coordinate with airlines, hotels, transport providers, and other vendors to confirm reservations. - Ensure all bookings are accurate and documented in the company's system.
3. Issue Resolution - Address customer concerns, complaints, and feedback promptly and professionally. - Provide quick solutions to resolve issues related to bookings, travel arrangements, or services. - Escalate unresolved matters to senior management when necessary.
4. Sales & Upselling - Promote travel packages, upgrades, and add-on services to maximize revenue. - Maintain knowledge of current promotions, special offers, and seasonal discounts.
5. Documentation & Reporting - Maintain accurate records of customer interactions, transactions, and complaints. - Prepare daily, weekly, and monthly reports related to customer service activities.
6. Collaboration & Coordination - Work closely with sales, operations, and marketing teams to ensure smooth service delivery. - Coordinate with travel partners for itinerary changes, availability, and service quality.
Qualifications & Skills: -
Bachelor's degree in Travel & Tourism, Hospitality Management, or related field (preferred).
Prior experience in customer service, preferably in the tourism or travel industry.
Excellent communication skills in English and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Application Question(s):
- How much would you rate yourself in English communication from 1 - 10?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?
Work Location: In person
-
Customer Service
1 week ago
Kolkata, West Bengal, India Niit Learning Systems Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAbout NIIT - Talent Pipeline Service.At NIIT, were transforming the way the world learns, for the better. Thats why the worlds best-run learning functions across 30 countries trust us with their learning and talent.Modern talent acquisition goes beyond the traditional hiring process to adapt to evolving job market trends and drive organizational growth....
-
Customer Service Executive
2 days ago
Kolkata, West Bengal, India UnoTasker Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionUnoTasker is a dynamic startup dedicated to revolutionizing the Personal & Home care marketplace by seamlessly connecting customers with a diverse array of personal service providers. Our platform acts as a one-stop solution for a variety of services, including trusted parlors, skilled handymen, professional drivers, experienced cooks, and...
-
Customer Service Representative
1 week ago
Kolkata, West Bengal, India GOLDBROOK LIMITED Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionGOLDBROOK LIMITED is a financial services company based in Acton Trussell, Stafford, United Kingdom. We specialize in providing comprehensive financial solutions to our clients. Our expertise extends across various financial sectors, ensuring tailored services to meet individual needs. We are committed to maintaining the highest standards...
-
Customer Service Specialist
4 weeks ago
Kolkata, West Bengal, India NetRTech Solutions LLP Full timeJob DescriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...
-
Customer Service Executive
2 days ago
Kolkata, West Bengal, India Lamina Research Center Full time ₹ 1,50,000 - ₹ 28,00,000 per yearA customer service executive (CSE) is a professional who acts as the primary point of contact between an organization and its customers. They provide information about products or services, address and resolve customer issues, and help build positive customer relationships. The role is crucial for a company's reputation and customer retention, and an...
-
Customer Service Executive
5 days ago
Kolkata, West Bengal, India Sahaj Retail Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per yearAbout Sahaj Retail LimitedSahaj Retail Limited is a leading name in providing innovative and reliable retail and digital services to customers across India. We aim to empower people through technology-driven solutions, ensuring convenience, trust, and quality service.Job SummaryWe are seeking a motivated and energetic Telecaller Executive to join our...
-
Customer Service Executive
4 days ago
Kolkata, West Bengal, India Flying Squirrel Holidays Full time ₹ 3,00,000 - ₹ 3,60,000 per yearVerbal and written communication in English is a must.Key Responsibilities:1. Customer Interaction & Support - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on...
-
Customer Service Specialist
3 weeks ago
Kolkata, West Bengal, India NIIT Full timeJob Alert: Customer Service Associate (US Process)Location: KolkataExperience Level: FresherAbout UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the...
-
Customer Service Representative
2 days ago
Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 2,76,000 per yearJob Title: Customer Service Representative - International E-commerce (Chat&Voice)Location: KolkataWorking days: 5.5days (24x7 rotational shifts)Job Description:We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice."Key...
-
Customer Service Associate
2 weeks ago
Kolkata, West Bengal, India Fusion CX Full timeJob DescriptionJob description- Provide Voice-based support to customers.- Must have a high level of attention to detail and accuracy.Job Requirements Customer Service Associate (CSA)Preferred candidate profile for the DRA-certified customer service associates, fluent in Assamese in Kolkata:- Bachelor s degree- DRA certification- Excellent Assamese and...
