
Customer Service Representative
2 days ago
Job Title: Customer Service Representative - International E-commerce (Chat&Voice)
Location: Kolkata
Working days: 5.5days (24x7 rotational shifts)
Job Description:
We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice."
Key Responsibilites:
- Interact with customers via chat & calls.
- Resolve product, order and payment related concerns.
- Ensure quick and effective solutions while maintaining high satisfaction levels.
- Work in rotational shifts (including night shifts).
Desired Profile:
- Undergraduate or above
- Fresher or Experienced candidates (0-3 years in BPO/Customer Service)
- Excellent English communication (Verbal and Written)
- Problem-solving skills with a customer-first approach
- Flexible to work form office and rotational shifts
Perk & Benefits:
- Salary: 2.76lpa
- Cabs allocated if rostered between 10:00pm to 6:00am shifts
- ESI or Mediclaim (if applicable)
Interested applicants can share your resume or CV to
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