Customer Service Representative

1 day ago

Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 2,76,000 - ₹ 28,00,000 per year

Job Title: Customer Service Representative - International E-commerce (Chat&Voice)

Location: Kolkata

Working days: 5.5days (24x7 rotational shifts)

Job Description:

We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice."

Key Responsibilites:

  • Interact with customers via chat & calls.
  • Resolve product, order and payment related concerns.
  • Ensure quick and effective solutions while maintaining high satisfaction levels.
  • Work in rotational shifts (including night shifts).

Desired Profile:

  • Undergraduate or above
  • Fresher or Experienced candidates (0-3 years in BPO/Customer Service)
  • Excellent English communication (Verbal and Written)
  • Problem-solving skills with a customer-first approach
  • Flexible to work form office and rotational shifts

Perk & Benefits:

  • Salary: 2.76lpa
  • Cabs allocated if rostered between 10:00pm to 6:00am shifts
  • ESI or Mediclaim (if applicable)

Interested applicants can share your resume or CV to

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