Customer Care Representative

16 hours ago


Kolkata, West Bengal, India Innover Digital Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Job Information

Date Opened

08/29/2025

Job Type

Full time

Industry

IT Services

State/Province

West Bengal

Zip/Postal Code

700091

City

Kolkata

Country

India

About Us

At Innover, we endeavor to see our clients become connected, insight-driven businesses. Our integrated Digital Experiences, Data & Insights and Digital Operations studios help clients embrace digital transformation and drive unique outstanding experiences that apply to the entire customer lifecycle. Our connected studios work in tandem to reimagine the convergence of innovation, technology, people, and business agility to deliver impressive returns on investments. We help organizations capitalize on current trends and game-changing technologies molding them into future-ready enterprises.

Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises.

Experience Required

1 + Year

Job Description

JD – Frontier PTS CSR

We are hiring for Customer Support Representative (For a Technical Process)

Technical Troubleshooting Experience is a Must

At Innover, a Technical Support Representative has a crucial responsibility to deliver timely, accurate and

professional customer service and technical solutions to all our clients. This vital position requires an action oriented, flexible problem-solver who will assist customers in tracking their orders, raising invoices etc. Associates

communicate with customers primarily through phone calls and utilize a variety of software tools to come up with

effective solutions in a quickly manner.

Education: Minimum qualification required is 12th standard.

Shift: Night/Rotational Shifts

Experience: Minimum 1 Year in International Voice Process (Technical Process Exp)

Work Mode: 5 Days Work From Office (Home Pick & Drop provided)

Mandatory Skills:

  1. Technical Troubleshooting

  2. Router Troubleshooting

  3. Internet/Broadband Troubleshooting

Responsibilities:

 Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.

 Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned.

  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to maintain calm neutral voice in highly escalated situation


  • Kolkata, West Bengal, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title - Customer Care ExecutiveWe are seeking candidates to work as a Customer Care Representative in a remote capacity.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely manner.Assist customers with order placement, tracking, and returns.Provide product information and guidance to enhance customer experience.Resolve...


  • Kolkata, West Bengal, India Rently Full time

    Rently's technology allows property managers to facilitate renter and vendor access without having to send a leasing agent out to the property. This is all done using a smartphone or desktop browser to schedule a viewing. The technology generates cost savings, increases efficiency, and gets vacancies rented fast making it a fun and exciting solution to...


  • Kolkata, West Bengal, India beBeeCustomer Full time ₹ 43,20,000 - ₹ 61,20,000

    Job Title: Customer Service RepresentativeAbout the PositionWe are seeking motivated professionals with excellent communication skills to provide exceptional customer experiences. In this role, you will be the primary point of contact for our clients, ensuring every interaction is handled with care and professionalism.Key Responsibilities:Handle customer...


  • Kolkata, West Bengal, India Care Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCare Health Insurance is a specialized health insurer providing a wide range of products, including Health Insurance, Top-up Coverage, Personal Accident, Maternity, International Travel Insurance, and Critical Illness. The company also offers Group Health Insurance and Group Personal Accident Insurance for Corporates, as well as Micro...


  • Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 1,30,000 - ₹ 1,80,000

    Job Title:Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.About the Role:This is an excellent opportunity for someone who is passionate about helping others and wants to build a successful career in...


  • Kolkata, West Bengal, India Worivo Infotech Pvt Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description Worivo is a fast-growing and dynamic company committed to delivering innovative business solutions across various industries. With a strong focus on excellence, customer satisfaction, and employee growth, we have quickly positioned ourselves as a trusted name in our sector. At Worivo, we believe in creating a collaborative work...


  • Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    We are seeking a proactive and customer-focused professional to join our team. As a Customer Care Executive, you will be the first point of contact for customers and play a critical role in ensuring their satisfaction with our products.Key Responsibilities:Handle inbound and outbound customer care calls in a professional and polite manner.Address customer...


  • Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 15,000 - ₹ 19,000 per year

    Greetings KolkataTP welcomes you to be a part of our dynamic teamJob Role: Customer Care Executive (Contractual)Domestic voice process, InboundContract End Date: 30th October25Location: Kolkata, Saltlake sector vJob Type: Full-timeImmediate joiners neededAbout the Role:We are seeking enthusiastic and customer-focused individuals to join our team as Customer...


  • Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,50,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative.This role requires strong communication skills, patience, and a willingness to learn. As a fresher, you will be trained to handle customer queries, resolve issues, and ensure a positive customer...


  • Kolkata, West Bengal, India DTC Projects Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:Relevant experience in customer care or back-office operations and required convincing power to address customer concernsManage and respond to customer inquiries via phone, email or whatsapp chat. Ability to handle soft tone and cool minded activities in the customer interactionsMeet customer satisfaction targets and resolve customer...