Customer Care Manager

2 days ago


Kolkata, West Bengal, India Vibrant Motors Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

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Role Description

This is a full-time on-site role for a Customer Care Manager located in Kolkata. The Customer Care Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction, and managing customer support teams. Day-to-day tasks include addressing customer concerns, developing customer service strategies, setting performance metrics, and analyzing customer feedback to improve services.

Qualifications

  • Customer Satisfaction, Customer Service Management, and Customer Support skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Leadership and team management abilities
  • Ability to develop and implement customer service strategies
  • Experience in the automotive industry is a plus
  • Bachelor's degree in Business Administration, Management, or related field


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