Customer Care Manager
2 days ago
Company Description
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Role Description
This is a full-time on-site role for a Customer Care Manager located in Kolkata. The Customer Care Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction, and managing customer support teams. Day-to-day tasks include addressing customer concerns, developing customer service strategies, setting performance metrics, and analyzing customer feedback to improve services.
Qualifications
- Customer Satisfaction, Customer Service Management, and Customer Support skills
- Strong Analytical Skills
- Excellent Communication skills
- Leadership and team management abilities
- Ability to develop and implement customer service strategies
- Experience in the automotive industry is a plus
- Bachelor's degree in Business Administration, Management, or related field
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