Customer Care Executive

3 days ago

Kolkata, West Bengal, India BookTax Outsourcing Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job description

Company Name: Black Swan Business Setup Services

Job Title: Sr. Customer Care Executive/ Lead Prequalification Executive (Cold Calling)

Location: New Town, Kolkata

Department: Business Development / Sales Support/Lead Generation Executive/Customer Care Executive

Reports To: Sales Manager

International BPO Exp preferred.

Job Summary:

We are seeking a proactive and detail-oriented Lead Prequalification Executive/Sr. Customer Care Executive to manage inbound and outbound lead calls, qualify potential clients, and support the sales team. The ideal candidate will have excellent communication skills and the ability to handle a high volume of calls efficiently. .

Key Responsibilities:

  • Make 100+ cold calls per day to potential leads for new business setups.
  • Call and qualify leads received from various sources like Social Media, emails, watsapp
  • Prequalify all incoming leads received via email or WhatsApp and assign to consultants via CRM.
  • Assign leads to the appropriate sales consultants in the CRM after verifying lead quality.
  • Maintain accurate and up-to-date records of lead interactions and outcomes.
  • Attend scheduled training programs to stay updated on services and communication skills.
  • Take over team member's work responsibility during her absence (primarily call handling and lead routing).

Requirements:

  • Excellent verbal and written communication skills in English.
  • Strong organizational skills with attention to detail.
  • Prior experience in cold calling, lead management, or telemarketing in International BPO is preferred.
  • Comfort with CRM tools and data entry.
  • Ability to handle high call volumes and multitask effectively.
  • Preferred nationality: Chinese or Anglo-Indian (for language/cultural support purposes).
  • Team player with a proactive attitude and willingness to learn.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Language:

  • English (Required)

Work Location: In person

  • Customer Care Executive

    1 week ago

    Kolkata, West Bengal, India RAIDMAX TECHNOLOGIES Full time ₹ 6,30,000 - ₹ 7,00,000 per year

    Company Description it is an international contact center Job Description We are hiring Freshers Candidate for the post of Customer Care Executive In International BPORequired Profile -** Good communication skill required in English** Basic Idea about ComputerQualification - Minimum 12 passSalary - 6300K - 7000K ( Fixed for Freshers)Shift Timing - 3 pm -...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India FastInfo Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Customer Care Executive - Immediate Joiners WantedLocation: Kariwala Towers, Salt Lake Sector VShift: Rotational Shifts & Rotational Week OffExperience: Freshers & Experienced – Both WelcomeLanguage: English – MandatoryJob Role:Handle inbound and outbound customer callsResolve queries and provide accurate informationMaintain professionalism and customer...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Saha Steel Pvt. Ltd. Full time ₹ 60,000 - ₹ 72,000 per year

    Job Title: Customer Care ExecutiveQualification: Minimum H.S.Required Skills: Very Good bengali and hindi communication skill with basic computer knowledge.Job description: Attending customer calling, giving the full information regarding our product, handling all the calling related sales. Coordinate with the outsider employees. maintaining record in excel...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India RAIDMAX TECHNOLOGIES Full time ₹ 7,000 - ₹ 15,000 per year

    Company Description it is an international contact centre Job Description Job DescriptionUrgent need of Customer Care Executive in our Organisation.PROCESS: - International OutboundCRITERIA: -1. Candidate should be good in English2. Should be comfortable in Night shift3. Min qualification should be (10+2)TIMING: -3 PM - 10 PM ( AFTERNOON )SALARY: -7000 to...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India MAHE TECHNOLOGIES PRIVATE LIMITED Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Mahe Technologies Pvt Ltd requiresPosition : Customer Care Executive (International BPO)Skill: Fluent English (English is must)Process: Out bound Voice processQualification : Min 10+2Gender : AnySalary : 10k to 25 KExperience : min 3 month experience in International BPO (fresher not applicable)Interested candidate may call at or mail their resume at...

  • Customer Care Executive

    1 week ago

    Kolkata, West Bengal, India RAIDMAX TECHNOLOGIES Full time ₹ 40,000 - ₹ 60,000 per year

    Company Description it is an international contact centre Job Description we are hiring customer care executivewe are direct companyfresher & exp. both can applyage limit : yearsjob location : Dunlopsalary : Rs Rs other benefitsshift : 3 pm - 10 pmwe do not charge any money from candidates.for further details contact : or walk in : 17/3 p.w.d. road, sobeda...

  • Customer Care Executive

    1 week ago

    Kolkata, West Bengal, India Adeeba e Services Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Adeeba e Services Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Company Description Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India RAIDMAX TECHNOLOGIES Full time ₹ 72,000 per year

    Company Description it is an international contact centre Job Description INTERVIEW GOING ON FOR CUSTOMER CARE EXECUTIVE FOR AFTERNOON SHIFT (FULL TIME) IN RAIDMAX TECHNOLOGIES PVT LTDSHIFT- AFTERNOON ( 3 PM - 10 PM )SALARY - 7000/- (FIXED) INCENTIVES PROVIDEDFRESHER & EXPERIENCE CAN APPLY. EXPERIENCE WILL GET HIKED.REQUIRED- GOOD COMMUNICATION IN...

  • Customer Care Executive – Website Process

    5 days ago

    Kolkata, West Bengal, India Digital Mitro Private Limited Full time ₹ 3,00,000 per year

    Hiring: Customer Care Executive – Website Process (US/Night Shift)Looking for a great career opportunity?Join our dynamic team & boost your growthFreshers with excellen communication skill can applyOn job training for freshersCustomer Care ExecutiveWebsite selling ProcessUS / Night Shift - 8pm to 5amGreat Salary | 5 days Week | Saturday & Sunday Week...