Logistics cum customer care

1 week ago


Kolkata, West Bengal, India Vishnu HR Solution Full time ₹ 18,00,000 - ₹ 36,00,000 per year

ecommerce/marketplace/d2c manager

We need candidate with the following Job Description;Role: Logistics & Customer Care ExecutiveLocation: Kolkata (Work from office)

Experience: 1–2 years preferred in e-commerce or operations

What You'll Do:

Order & Logistics Handling

Process daily orders from our website and marketplaces

Generate shipping labels and invoices

Coordinate with courier partners (Shiprocket, Delhivery, etc.)

Ensure timely pickups and deliveries

Track shipments and resolve delays, RTOs, and delivery issues

Returns & Replacements

Manage return and exchange requests

Coordinate pickups and ensure quick reshipments

Maintain a return tracker and reduce repeat issues

Customer Support (Email + WhatsApp + Instagram DM)

Respond to customer queries politely and promptly

Share tracking updates and solve order issues

Follow up on feedback and create a smooth experience

Reporting & Coordination

Update daily order and dispatch reports

Flag fast-selling or low-stock items

Work closely with the packing and inventory team

CONTACT ME

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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