
Customer Care Executive
2 days ago
Role & responsibilities:
- Relevant experience in customer care or back-office operations and required convincing power to address customer concerns
- Manage and respond to customer inquiries via phone, email or whatsapp chat. Ability to handle soft tone and cool minded activities in the customer interactions
- Meet customer satisfaction targets and resolve customer issues in a timely and professional manner
- Maintenance of accurate records and databases to customers
- Ability to handle complex customer issues
Preferred candidate profile:
- Excellent communication and interpersonal skills
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