Customer Care Executive

2 weeks ago

Kolkata, West Bengal, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-

About the Role:

  • CCE/Sr. CCE will be a forerunner in establishing a positive connection with customers, understand the issues and provide a resolution to the best of his/her capabilities. The incumbent will also be responsible to achieve business requirements as per the KPI defined for the role.
Requirements

Job Responsibilities:

● Maintain Effective Customer Contact Management.

● Be a catalyst in solving customer related issues.

● Coordinate with different stakeholders to achieve the common objective.

● Maintain fair updates on interaction with customers in the company systems.

● Increase revenue from existing customers through renewal of services as per set targets.

● On Time Renewal submission & To maximise conversion of renewals into orders.

● Client retention for the associated branch/ branches as per business requirement.

● Follow-up and coordinate with Back Office, SP, OE/OM and BM for the timely service scheduling and on time service delivery by the Branch Operation Team. Ensure proper followup 3 months prior to the expiry of the contracts.

● Ensure all the collections are completed for the contracts made.

● Adhere to the process and procedure defined for the customer care role.

Key Result Areas:

● Achieve customer satisfaction.

● Maintain high level customer conversion

● Meet Monthly, Quarterly and Yearly set Goals.

● Upselling/ Cross Selling of services and products.

● Lead generation from existing customers.

● Timely Terminations and Customer Revival.

Competencies (Skills essential to the role):

● Excellent communication & convincing skills.

● The patience and ability to engage customers in conversation.

● Good sales ability.

● Excellent interpersonal and problem solving skills.

● The ability to handle rejection and stress in soliciting customers.

Educational Qualification / Other Requirement:

  • Graduation
Benefits

What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

  • Safety

  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

  • Executive Customer Care

    2 weeks ago

    Kolkata, West Bengal, India Kutchina Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Executive Customer Care Kutchina is a brand to reckon with in the appliance industry in which in

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Worivo Infotech Pvt Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company Description Worivo is a fast-growing and dynamic company committed to delivering innovative business solutions across various industries. With a strong focus on excellence, customer satisfaction, and employee growth, we have quickly positioned ourselves as a trusted name in our sector. At Worivo, we believe in creating a collaborative work...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 15,000 - ₹ 19,000 per year

    Greetings KolkataTP welcomes you to be a part of our dynamic teamJob Role: Customer Care Executive (Contractual)Domestic voice process, InboundContract End Date: 30th October25Location: Kolkata, Saltlake sector vJob Type: Full-timeImmediate joiners neededAbout the Role:We are seeking enthusiastic and customer-focused individuals to join our team as Customer...

  • Customer Care Executive

    1 week ago

    Kolkata, West Bengal, India PREMIER CARWORLD PVT. Full time ₹ 8,000 - ₹ 1,20,000 per year

    We are seeking Customer Care Executive to join our Maruti Suzuki dealership as Customer Care Executive. You will play a vital role by satisfying customer according to their need.Age: 18 – 35 yearsResponsibilities:Handle customer inquiries, resolve problems and ensure customers satisfactionRespond to customer inquiry via phone, email or chat,Follow ups with...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Onbright Siksha Foundation Full time ₹ 1,60,000 - ₹ 25,96,100 per year

    Required For Customer Care ExecutiveExperience - 0 to 1 yrGood CommunicationGood BehaviorDuty - 8 HoursQualification - 12th pass minimumJob Type: Full-timePay: ₹16, ₹25,961.19 per monthBenefits:Health insuranceProvident FundWork Location: In person

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India DTC Projects Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:Relevant experience in customer care or back-office operations and required convincing power to address customer concernsManage and respond to customer inquiries via phone, email or whatsapp chat. Ability to handle soft tone and cool minded activities in the customer interactionsMeet customer satisfaction targets and resolve customer...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Mahe Technologies Pvt Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description: Job Description: We are seeking a UK Survey Process BPO Executive to be a part of our vibrant team. In this role, you will be responsible for managing inbound and outbound surveys, analyzing responses, and ensuring that our client's requirements are met with accuracy and efficiency. Key Responsibilities: -Conduct surveys through...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Arohan Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    JOB Description1. JOB DETAILSPosition title: Customer Care ExecutiveDepartment: Customer Insight - Central OperationsReports to: Customer Insight Lead (Asst. Manager)Location: KolkataBand / Grade : Executive Assistant Executive2. REPORTING DIMENSIONSSupervisorsReports directly to: Customer Insight Lead (Asst. Manager)Reports indirectly to: Customer Insight...

  • Customer Care Executive

    2 weeks ago

    Kolkata, West Bengal, India Career Comfort Full time ₹ 15,000 - ₹ 19,000 per year

    Urgent hiring for an MNC in Kolkata (Night Shift) Job position: Customer Care Executive Job Perks:Salary 15K to 19K (depending upon experience) Work from office Fixed weekend (Sat & Sun) off Free Cab drop facility provided No Sales, No Target Travel Allowance Subsidised meals PF & ESI available Attendance allowance of 1k per month provided Lucrative...

  • Vacancy For Manager- Care Health Insurance

    2 weeks ago

    Kolkata, West Bengal, India Care Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCare Health Insurance is a specialized health insurer providing a wide range of products, including Health Insurance, Top-up Coverage, Personal Accident, Maternity, International Travel Insurance, and Critical Illness. The company also offers Group Health Insurance and Group Personal Accident Insurance for Corporates, as well as Micro...