Customer Care Executive

6 days ago


Kolkata, West Bengal, India Arohan Full time ₹ 6,00,000 - ₹ 8,00,000 per year

JOB Description

1. JOB DETAILS

Position title: Customer Care Executive

Department: Customer Insight - Central Operations

Reports to: Customer Insight Lead (Asst. Manager)

Location: Kolkata

Band / Grade : Executive Assistant Executive

2. REPORTING DIMENSIONS

Supervisors

Reports directly to: Customer Insight Lead (Asst. Manager)

Reports indirectly to: Customer Insight Head

3. JOB SUMMARY

  • Handling inbound calls

  • Providing resolution to customer complaints/queries

  • Escalating complaints to the right level as per escalation matrix

  • Ensuring loop closure of escalated complaints informing customer

  • Capturing Customer Satisfaction level with solution provided.

  • Making other outbound calls on provided database.

  • Branch Visit

4. KEY RESPONSIBILITES

Particulars

Time Allocation (%)

Handling Inbound Calls. - 40%

Handling Inbound grievance calls Arohan customers - 40%

Follow up in Escalated complaints and ensuring closure of complaints - 10%

Conducting outbound surveys - 10%

5. Job Profile

5.1 Technical Competency

Description

  1. Good communication skills

  2. Good call quality

  3. Excel proficiency

  4. Email writing skills

  5. PERFORMANCE INDICATORS

  6. Process (Quality of calls, recording and reporting)

  7. Customer Centricity (Inbound and outbound calls)
  8. Innovation and learning
  9. Interpersonal skills
  10. Report Generation
  11. Branch Visit

  12. QUALIFICATION, EXPERIENCE, SKILLS

Minimum Qualifications: Graduate

Minimum Experience

2-3, year experience in handling hard core Inbound and Outbound calls of loan products

Skills

  • Should have good ccommunication skills

  • Fluent in Hindi, English and Kannada/Gujrati/Marathi.

  • Should be able to work with a Team

  • Good at ccomputers and knowledge of Excel

Key Competencies required

  1. Read: Hindi, English and Kannada/Gujrati/Marathi.

  2. Write: Hindi, English and Kannada/Gujrati/Marathi.

  3. Speak: Hindi, English and Kannada/Gujrati/Marathi.



  • Kolkata, West Bengal, India Kutchina Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Executive Customer Care Kutchina is a brand to reckon with in the appliance industry in which in


  • Kolkata, West Bengal, India PREMIER CARWORLD PVT. Full time ₹ 96,000 - ₹ 1,44,000 per year

    We are seeking Customer Care Executive to join our Maruti Suzuki dealership as Customer Care Executive. You will play a vital role by satisfying customer according to their need.Age: 18 – 35 yearsResponsibilities:Handle customer inquiries, resolve problems and ensure customers satisfactionRespond to customer inquiry via phone, email or chat,Follow ups with...


  • Kolkata, West Bengal, India BookTax Outsourcing Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job descriptionCompany Name: Black Swan Business Setup ServicesJob Title: Sr. Customer Care Executive/ Lead Prequalification Executive (Cold Calling)Location: New Town, KolkataDepartment: Business Development / Sales Support/Lead Generation Executive/Customer Care ExecutiveReports To: Sales ManagerInternational BPO Exp preferred.Job Summary:We are seeking a...


  • Kolkata, West Bengal, India Onbright Siksha Foundation Full time ₹ 1,60,000 - ₹ 25,96,100 per year

    Required For Customer Care ExecutiveExperience - 0 to 1 yrGood CommunicationGood BehaviorDuty - 8 HoursQualification - 12th pass minimumJob Type: Full-timePay: ₹16, ₹25,961.19 per monthBenefits:Health insuranceProvident FundWork Location: In person


  • Kolkata, West Bengal, India FastInfo Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Customer Care Executive - Immediate Joiners WantedLocation: Kariwala Towers, Salt Lake Sector VShift: Rotational Shifts & Rotational Week OffExperience: Freshers & Experienced – Both WelcomeLanguage: English – MandatoryJob Role:Handle inbound and outbound customer callsResolve queries and provide accurate informationMaintain professionalism and customer...


  • Kolkata, West Bengal, India Saha Steel Pvt. Ltd. Full time ₹ 60,000 - ₹ 72,000 per year

    Job Title: Customer Care ExecutiveQualification: Minimum H.S.Required Skills: Very Good bengali and hindi communication skill with basic computer knowledge.Job description: Attending customer calling, giving the full information regarding our product, handling all the calling related sales. Coordinate with the outsider employees. maintaining record in excel...


  • Kolkata, West Bengal, India DTC Projects Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities:Relevant experience in customer care or back-office operations and required convincing power to address customer concernsManage and respond to customer inquiries via phone, email or whatsapp chat. Ability to handle soft tone and cool minded activities in the customer interactionsMeet customer satisfaction targets and resolve customer...


  • Kolkata, West Bengal, India Care Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCare Health Insurance is a specialized health insurer providing a wide range of products, including Health Insurance, Top-up Coverage, Personal Accident, Maternity, International Travel Insurance, and Critical Illness. The company also offers Group Health Insurance and Group Personal Accident Insurance for Corporates, as well as Micro...


  • Kolkata, West Bengal, India Hird Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Us health care customer support international voice process handling inbound queries of Us healthcare related. Provide timely and accurate information to customer regarding healthcare plan insurance claim and benefits.Medical billing, insurance claim Required Candidate profileQualification - HSC/GraduateExperience - 0-4 YrsCommunication - Excellent Shift -...


  • Kolkata, West Bengal, India VISHNU SOLUTIONS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Hiring for Customer care Executive,Must have good Communication in English & HindiMust have Basic Computer knowledgeFresher & experience both can applyShift- 9am to 6pm/ 12 pm to 9 pm Location- Camac streetCONTACT /