Customer Service Executive

2 days ago

Kolkata, West Bengal, India Sahaj Retail Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per year

About Sahaj Retail Limited

Sahaj Retail Limited is a leading name in providing innovative and reliable retail and digital services to customers across India. We aim to empower people through technology-driven solutions, ensuring convenience, trust, and quality service.

Job Summary

We are seeking a motivated and energetic Telecaller Executive to join our Outbound Sales team. The role involves reaching out to potential customers via phone, promoting company products/services, explaining benefits, and converting leads into sales. The ideal candidate will have excellent communication skills, persuasive ability, and a sales-driven mindset.

Key Responsibilities

  • Make outbound calls to potential customers from the provided database/leads.
  • Explain the features, benefits, and offers of company products/services clearly and effectively.
  • Handle customer queries and objections professionally to ensure successful conversions.
  • Maintain and update the customer database regularly.
  • Achieve daily/weekly/monthly sales targets as assigned by the manager.
  • Follow up with prospective customers and close sales.
  • Maintain call quality standards and comply with the company's sales process and scripts.
  • Provide feedback to the management team on customer needs, problems, and market trends.

Key Skills & Competencies

  • Excellent verbal communication skills in Hindi and English (knowledge of regional languages will be an advantage).
  • Strong convincing and negotiation skills.
  • Goal-oriented and self-motivated.
  • Ability to handle rejection and remain positive.
  • Basic computer skills (MS Office, CRM tools).


Qualifications & Experience

  • Minimum 12th pass; Graduation preferred.
  • 0–2 years of experience in outbound calling, telesales, or customer service
    (Freshers with good communication skills can also apply).
  • Experience in insurance, telecom, banking, or retail sales will be an added advantage.

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