Customer Service Executive
2 days ago
About Sahaj Retail Limited
Sahaj Retail Limited is a leading name in providing innovative and reliable retail and digital services to customers across India. We aim to empower people through technology-driven solutions, ensuring convenience, trust, and quality service.
Job Summary
We are seeking a motivated and energetic Telecaller Executive to join our Outbound Sales team. The role involves reaching out to potential customers via phone, promoting company products/services, explaining benefits, and converting leads into sales. The ideal candidate will have excellent communication skills, persuasive ability, and a sales-driven mindset.
Key Responsibilities
- Make outbound calls to potential customers from the provided database/leads.
- Explain the features, benefits, and offers of company products/services clearly and effectively.
- Handle customer queries and objections professionally to ensure successful conversions.
- Maintain and update the customer database regularly.
- Achieve daily/weekly/monthly sales targets as assigned by the manager.
- Follow up with prospective customers and close sales.
- Maintain call quality standards and comply with the company's sales process and scripts.
- Provide feedback to the management team on customer needs, problems, and market trends.
Key Skills & Competencies
- Excellent verbal communication skills in Hindi and English (knowledge of regional languages will be an advantage).
- Strong convincing and negotiation skills.
- Goal-oriented and self-motivated.
- Ability to handle rejection and remain positive.
- Basic computer skills (MS Office, CRM tools).
Qualifications & Experience
- Minimum 12th pass; Graduation preferred.
- 0–2 years of experience in outbound calling, telesales, or customer service
(Freshers with good communication skills can also apply). - Experience in insurance, telecom, banking, or retail sales will be an added advantage.
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