Customer Service Executive @kolkata

1 day ago

Kolkata, West Bengal, India Shining Stars Institution & travels Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Hi Jobseeker,

Greeting from Shiningstars ITPL

We are hiring for Customer Service Executives at KOLKATA (Salt Lake)

Salary-Upto 3 LPA

Fresher/ Experienced / Undergraduate/ Graduate all can apply

Working Conditions :

  • Rotational Shift (Day/Night)
  • 6 working days
  • Weekly off : Rotational

Key Responsibilities:

  • Handle high volume of inbound and/or outbound calls inquiries from customers.
  • Assist customers with queries related to products, services, billing, troubleshooting, and account management.
  • Resolve customer complaints efficiently and empathetically.
  • Record customer interactions and update account information accurately .
  • Adhere to company policies, processes, and standard operating procedures.
  • Participate in training sessions to improve product knowledge and customer handling skills.
  • Collaborate with team members and escalate complex cases to higher support levels when necessary.
  • Strong interpersonal and problem-solving skills.

Qualifications:

  • Undergraduate/Graduate both can apply.
  • Experience / Fresher both can apply.
  • Excellent verbal and written communication skills in English.
  • Comfortable working in a Night Shifts.

Interested candidates can apply or drop your cv on

Nandini

Neha

Regards,

HR Executives

Shiningstars ITPL

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