Customer Service Executive

4 days ago

Kolkata, West Bengal, India Niftel Communications Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:

We are looking for a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be responsible for handling voice-based customer queries and delivering prompt, accurate, and effective resolutions in a professional manner. You will serve as the first point of contact for customers, ensuring a positive experience with every interaction.

Key Responsibilities:

  • Handle inbound and/or outbound calls related to customer queries, complaints, or requests.
  • Listen actively to customer concerns and provide accurate information and solutions.
  • Escalate complex issues to the appropriate department or supervisor as needed.
  • Maintain a high level of professionalism and empathy during all customer interactions.
  • Document customer interactions and update relevant systems accurately.
  • Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction scores.
  • Adhere to company policies and procedures regarding customer interaction and data handling.

Requirements:

  • Excellent communication skills in [English/Hindi/Regional Language as needed].
  • Ability to handle high call volumes while maintaining quality service.
  • Good listening skills and problem-solving abilities.
  • Basic computer literacy and familiarity with CRM systems.
  • Flexibility to work in rotational shifts, weekends, or holidays as per business needs.
  • Prior experience in a voice-based customer support role is an advantage (but not mandatory).

Educational Qualification:

  • Minimum: High School Diploma / 12th Pass
  • Preferred: Bachelors degree in any discipline

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