Customer Service Executive

5 days ago

Kolkata, West Bengal, India Flying Squirrel Holidays Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Verbal and written communication in English is a must.

Key Responsibilities:

1. Customer Interaction & Support - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on their preferences and budget.

2. Booking & Reservation Management - Process bookings, cancellations, modifications, and special requests efficiently. - Coordinate with airlines, hotels, transport providers, and other vendors to confirm reservations. - Ensure all bookings are accurate and documented in the company's system.

3. Issue Resolution - Address customer concerns, complaints, and feedback promptly and professionally. - Provide quick solutions to resolve issues related to bookings, travel arrangements, or services. - Escalate unresolved matters to senior management when necessary.

4. Sales & Upselling - Promote travel packages, upgrades, and add-on services to maximize revenue. - Maintain knowledge of current promotions, special offers, and seasonal discounts.

5. Documentation & Reporting - Maintain accurate records of customer interactions, transactions, and complaints. - Prepare daily, weekly, and monthly reports related to customer service activities.

6. Collaboration & Coordination - Work closely with sales, operations, and marketing teams to ensure smooth service delivery. - Coordinate with travel partners for itinerary changes, availability, and service quality.

Qualifications & Skills: -

  1. Bachelor's degree in Travel & Tourism, Hospitality Management, or related field (preferred).

  2. Prior experience in customer service, preferably in the tourism or travel industry.

  3. Excellent communication skills in English and interpersonal skills.

  4. Strong problem-solving abilities and attention to detail.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Application Question(s):

  • How much would you rate yourself in English communication from 1 - 10?
  • What is your Current CTC?
  • What is your Expected CTC?
  • What is your Notice Period?

Work Location: In person

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