Customer Service Manager

1 week ago


Kolkata, West Bengal, India Golden Opportunities Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Female candidates will be preferred

Candidate Expectation and Roles & Responsibilities:

14+ years of operations experience within an international voice process Responsible for managing the operations for a leading US client.

This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company

Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members

Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.

Proven ability to drive performance and grow businesses

Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.

Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

Analytical acumen and the ability to streamline complex processes. MBA/ PG Degree

Contact Person - Hemalatha

Email -



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