Front Office

1 day ago

Bengaluru, Karnataka, India Spectrum Physio Full time ₹ 2,50,000 - ₹ 3,50,000 per year
About the Role: Spectrum Physio Centre is seeking a proactive and courteous Front Office & Patient Relations Coordinator to manage our Langford Garden Center's front desk operations. This role is crucial in ensuring that all client interactions, from initial contact to follow-up, are handled efficiently and with the highest level of customer service. You will be the first point of contact for our clients, responsible for managing appointments, responding to inquiries, and maintaining a positive atmosphere in the clinic.
Job Locations and Details:
  • Location: Langford Garden Center, Bengaluru
  • CTC Range: Up to 25K INR per month
  • Working Hours: 8:00 AM - 8:00 PM (with a break from 12:00 PM - 3:00 PM)
  • Preferred Candidates: Residing near Langford Garden Center

Core Skills Required:
  • Strong communication and interpersonal skills
  • Excellent organizational and multitasking abilities
  • Proficiency in managing appointment systems and handling phone calls
  • Ability to work independently and take initiative
  • Customer service-oriented with a professional demeanor
  • Basic understanding of physiotherapy services (training provided)

A Typical Day in This Role:
  • Answering all incoming calls and addressing client inquiries with a polite and professional tone
  • Managing and scheduling appointments based on the availability of physiotherapists and patient preferences
  • Maintaining accurate records of all communications and appointments in the designated software
  • Greeting clients upon arrival, ensuring a welcoming environment
  • Coordinating with physiotherapists and other staff to ensure smooth clinic operations
  • Following up with patients to confirm appointments and collect feedback
  • Managing front desk operations, including handling payments and maintaining cleanliness

What Makes You a Great Fit for This Job? Your ability to communicate effectively and maintain a positive rapport with clients and staff is key. You should be organized, detail-oriented, and capable of managing multiple tasks simultaneously. A passion for providing excellent customer service and a desire to contribute to a healthcare environment will make you stand out.
What the Role Likely Does and What It May Also Do: The primary responsibilities include front desk management, client communication, and appointment scheduling. Additionally, you may assist with basic administrative tasks, contribute to patient engagement initiatives, and support the clinic's marketing efforts.
Things That Make You Suitable for the Role:
  • Close Proximity to the Clinic: Residing near the Langford Garden Center to ensure reliability and punctuality.
  • Professionalism: Upholding the clinic's standards in all interactions with clients and staff.
  • Customer-Centric: Demonstrating a commitment to providing high-quality service and support to patients.
  • Adaptability: Flexibility to manage unexpected changes in schedules or patient needs.

If this role aligns with your career aspirations and you meet the requirements, we would love to meet you for an interview.
Interview Location: SPECTRUM PHYSIO CENTER - Langford Garden Center, 11 Cornwell Rd, Langford Gardens, Bengaluru, Karnataka 560025, India
Interview Schedule: Every Monday, Wednesday, Saturday Time: 2:00 pm to 6:00 pm IST
Please bring a copy of your resume and any relevant documents to the interview. We look forward to discussing how you can contribute to our team at Spectrum Physio Centre.

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