
Customer Support Specialist
5 days ago
As an ERP software Support Specialist, you have to understand the customer issues regarding software and resolve their issues with the help of developers. To be in touch with customers till the final resolution of tickets by providing them timely updates on status of their pending tickets.
RESPONSIBILITIES
Understand the software & it's modules.
Answer calls professionally to provide information about ERP and services and obtain details of complaints.
Understand Customer's Complaints related to ERP and can translate it to Development team properly.
Provide networking & hardware support.
Provide technical support and guidance to clients.
Provide training on the usage of ERP modules to clients
Resolving queries and issues of clients over calls/messages/mails.
Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
Identifying and documenting the change requests received from clients
Coordination with the development team
Skills
Good presentation skills
Excellent verbal communication
Positive attitude to attain final closure by providing solution
Experience in IT Background company
Job Type: Full-time
Experience:
- Software support: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
-
Customer Relations Specialist
6 days ago
Cochin, Kerala, India Fuselage Innovations Full time ₹ 1,80,000 - ₹ 3,60,000 per yearPosition: Customer Relations SpecialistLocation:Kochi, KeralaCompany:Fuselage Innovations Pvt LtdIndustry:DroneTech / Defence / Technology SolutionsExperience:0 to 1 Years (Freshers Preferred)Employment Type:Full-time, PermanentSalary:₹15,000 per monthAbout the RoleWe are looking for a friendly and motivatedCustomer Relations Associatewho is fluent in...
-
Junior Voice Support Specialist
3 days ago
Cochin, Kerala, India Advenxa Pvt Full time ₹ 1,80,000 per yearJunior Voice Support SpecialistLocation: Infopark, KochiQualification: Bachelor's DegreeExperience: 1 year of experience in International Voice Process or Freshers with excellent communication skillsSalary: Rs.17000 /- (In hand) + Bonuses up-to Rs. 5000/- per Month.Working Days: 5 Days (Night Shift)Excellent English fluency, verbal is Mandatory.Pick up and...
-
Customer Support Executive
3 days ago
Cochin, Kerala, India LRL Motors Pvt Ltd Full time ₹ 9,000 - ₹ 24,881 per yearWe're Hiring: B2C Customer Support ExecutivesWe are expanding our team and looking for Customer Support Executives with strong knowledge of automobiles, spare parts, and accessories.Key Responsibilities:Handle inbound and outbound calls with customersAssist with product inquiries, orders, and after-sales supportProvide quick and effective solutions to...
-
Customer Support Associate
2 weeks ago
Cochin, Kerala, India Global Surf IT Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per yearExperience- 6 months- 2 yearsAs a Marketing Support Associate, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and...
-
Customer Support Executive
6 days ago
Cochin, Kerala, India Black and White Creations Pvt Full time ₹ 1,20,000 - ₹ 1,80,000 per yearAbout Us:Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to...
-
Customer Support Executive
6 days ago
Cochin, Kerala, India Electro Green Motors Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per yearAbout Us:Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to...
-
Customer Support Executive
2 weeks ago
Cochin, Kerala, India Brillianz Education Group Full time ₹ 3,00,000 - ₹ 3,60,000 per yearWe Are Hiring Customer Support ExecutiveBrillianz Education is looking for skilled professionals to join our team and manage communication with international clients.Position: Customer Support ExecutiveLocation: Kochi (Brillianz UAE Operations)Working Hours: 11:00 AM – 8:00 PMSalary: 25,000 – 30,000 plus incentivesJoining: ImmediateAge Limit: Up to 30...
-
Telesales Specialist
4 days ago
Cochin, Kerala, India Imakeur School Of Elegance Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionImakeur – The School of Elegance is a luxury consulting house specializing in image consulting, personal branding, etiquette training, and online reputation management. We empower entrepreneurs, executives, professionals, influencers, and celebrities to refine their appearance, communication, digital presence, and executive presence....
-
Customer Support Executive
4 days ago
Cochin, Kerala, India IntrCity by RailYatri Full time ₹ 1,68,000 - ₹ 2,40,000 per yearDesired Experience & Skills:-Identify customer concerns and provide timely support for their queries.Be proficient in our products and services and communicate effectively to the customer.Responding to queries from customers and giving timely support when requested.Coordinating with multiple teams to ensure the timely response to inquiries.Collecting...
-
Sales Specialist
1 week ago
Cochin, Kerala, India Falconfeeds Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionFalcon is a cutting-edge, cloud-native SaaS platform that specializes in cyber threat intelligence. We vigilantly monitor and deliver the latest security incidents and insights on threat actors from around the globe, around the clock. Our comprehensive coverage includes the surface web, Tor networks, and Telegram channels. Falcon offers...