Client Support Specialist
3 days ago
Job Title: Client Support Specialist ( Non-Voice)
We're looking for a proactive, results-driven Client Support Specialist to build and strengthen long-term partnerships with our key clients. In this role, you'll gain a deep understanding of client needs, design tailored solutions, and lead cross-functional efforts to deliver measurable business impact. You'll be instrumental in driving client satisfaction, retention, and growth.
What You'll Do
- Develop and maintain strong, trust-based relationships with key client stakeholders
- Understand client goals, challenges, and industries to craft customized business strategies
- Lead client engagements from end to end, coordinating with internal teams across operations, finance, and support
- Facilitate strategic discussions, contract negotiations, and performance review meetings
- Identify opportunities to grow existing accounts and introduce new services
- Provide actionable insights through data-driven reports and market trend analysis
- Mentor junior team members and contribute to enhancing client service methodologies
What You'll Bring
- Proven success in managing strategic client accounts and achieving business objectives
- Strong analytical thinking and a consultative, problem-solving mindset
- Exceptional communication, presentation, and negotiation skills
- Ability to manage multiple priorities in a fast-paced, evolving environment
- Collaborative approach with the ability to influence across teams
- Proficiency in CRM systems, Microsoft Office Suite, and data analysis tools
- Agility to adapt quickly and learn new processes
Qualifications
- Bachelor's degree in Business, Marketing, Law (LLB), or a related field; MBA is a plus
- 1+ years of experience in client management, consulting, or business strategy roles
- Demonstrated experience delivering tailored solutions and managing high-value client relationships
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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